Job Description:
SharePoint and Web Application Jr. Lead – On-Prem
(SharePoint and Web Applications Maintenance – Level 2 Support)
Job Summary:
We are seeking a highly skilled and experienced SharePoint and Web Application Senior Support Engineer with a strong background in SharePoint On-Premises environments and Web application maintenance. The ideal candidate will possess excellent soft skills, leadership capabilities, and hands-on experience in incident, problem, change, and service request management. Prior working experience in the Middle East region is essential to ensure cultural alignment and service delivery excellence.
Key Responsibilities:
Application Maintenance & Support
- Perform Day-to-day operations of SharePoint On-Premises environments (2013/2016/2019).
- Manage the Custom Web Applications built on .Net / MWC based frameworks
- Work with the team of SharePoint and Web Applications Support Engineers
- Managing Intranet Sites and External Sites hosted on SharePoint
- Managing the Custom Web Applications implemented on .Net / Angular JS
- Co-ordinating with L3 and L4 Teams for escalated tickets
- Performing Deployments and participating in Change Management activities
- Handling Critical Incidents / Business Requests to support in timely manner.
- Performing patching, upgrades, and health monitoring of SharePoint farms.
- Perform root cause analysis and resolution for incidents and recurring issues.
- Coordinate with infra, database, and network teams for platform-level support.
ITSM Process Adherence
- Know about standard ITSM processes from Level 2 perspective
- Manage Incidents, Service Requests, Problems, and Changes in alignment with ITIL framework.
- Ensure SLA compliance, ticket resolution quality, and customer satisfaction.
- Prepare RCA reports, weekly dashboards, and compliance documentation.
- Responsible for reporting of tickets / issues for respective domains
Client & Stakeholder Management
- Interface with business users and IT stakeholders to capture requirements and report progress.
- Conduct regular service reviews and contribute to continuous improvement plans.
- Manage expectations and drive resolutions under high-pressure environments.
Knowledge & Documentation
- Maintain detailed knowledge base, SOPs, and configuration documentation.
- Train and mentor junior team members on operational processes and SharePoint best practices.
Required Skills & Experience:
- 8+ years of experience in SharePoint On-Premises administration & support.
- Strong knowledge of SharePoint Central Admin, PowerShell, IIS, SQL Server.
- Hands-on with site collection management, service applications, and content database optimization.
- Experience working in or with Middle Eastern clients or organizations.
- Working in Banking, Finance will be a added advantage
- Fluent in Arabic and English Language
- Familiar with Active Directory, DNS, SSL certificates, and related integrations.
- Deep understanding of ITSM tools (ServiceNow, BMC Remedy, etc.) and processes.
- Excellent communication, client interaction, and documentation skills.
- ITIL Foundation Certification is a plus.
- Exposure to enterprise-grade environments and digital transformation initiatives.
- Collaborative work culture that values continuous learning and ownership.
Preferred:
- Arabic language proficiency (basic or conversational) is advantageous.
- Familiarity with hybrid (SharePoint On-Prem + Online) deployments is a plus.
- Hands On experience with
- Available in Saudi to join immediately
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