We are seeking a dynamic Client Relations Executive to join our team in Riyadh. In this role, you will be the primary point of contact for our valued clients, ensuring excellent service delivery and fostering strong, long-term relationships within the fast-moving consumer goods and hygiene distribution sector. Responsibilities: - Build and maintain strong, long-lasting client relationships. - Serve as the lead point of contact for all client account management matters. - Ensure the timely and successful delivery of our solutions according to client needs and objectives. - Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors. - Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment. - Resolve client issues and complaints swiftly and effectively to maintain high client satisfaction. - Prepare regular reports on client status and performance metrics to management. - Handle pricing and collection with clients after receiving details from sales team - Collaborate with internal teams to improve the client experience and drive customer retention.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field. - Proven experience in client relations, preferably within FMCG or hygiene distribution sectors. - Excellent communication, interpersonal, and negotiation skills. - Strong problem-solving abilities and customer service orientation. - Ability to manage multiple accounts and meet deadlines in a fast-paced environment. - Fluent in English; proficiency in Arabic is highly desirable. - High level of professionalism and a proactive attitude. - Familiarity with CRM software and MS Office Suite.
Dhofar Global is a regional key player in hygiene and public health solutions. The company is on a transformation journey to expand its product portfolio and geographic reach to serve customers across borders and industries while maintaining its positioning as a trusted partner in delivering sustainable solutions that enhance lives and lifestyles. Dhofar Global serves organizations in the United Arab Emirates, Oman, and Qatar, ranging from hotels to restaurants, catering suppliers, corporate businesses, cleaning and facility management, to companies in petroleum, aviation, telecom, automotive, healthcare, wellbeing and wellness, and much more. The company is a pioneer in e-commerce and provides comprehensive e-services, designed to empower organizations by simplifying their sourcing lifecycles while fostering meaningful relationships and enabling informed decisions. Its state-of-art e-services allow customers to: - Streamline their operations. - Save time, energy, and money by accessing all necessary information through a single, user-friendly platform and dashboard. - Seamlessly manage orders with personalized product suggestions, exclusive online discounts and promotions, tailored product searches, and customized pricing through quotation requests. - Effortlessly oversee every aspect of their orders, from data collection and placement to automation, shipment tracking, and payment monitoring along with real-time inventory management for efficient stock tracking, preventing overstocking or shortages. Dhofar Global believes that its human resources are its most valuable asset and is proud of the unwavering loyalty of its teams providing the best customer service in the industry.