IT QMS Senior Manager

Key Responsibilities

• Lead the end-to-end implementation of QMS software solutions.
• Oversee configuration, customization, and deployment of QMS software to meet business requirements.
• Align QMS processes with organizational goals, regulatory requirements, and industry standards.
• Collaborate with Compliance, IT Governance, and ITSM teams to ensure adherence to standards (e.g., ISO, CMMI, TMMI).
• Develop project roadmaps, monitor milestones, and ensure on-time delivery within scope and budget.
• Develop and monitor QMS dashboards, integrating key performance indicators (KPIs) and analytics.
• Support organizational change management during QMS software adoption and train teams on tools and processes.
• Manage relationships with QMS software vendors and ensure vendor accountability and SLA adherence.

Requirements

QUALIFICATIONS

Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. Master’s degree preferred.

Experience

• Minimum 10+ years of experience in implementing and managing QMS software or enterprise solutions.
• Experience in quality assurance, compliance management, or digital transformation projects.
• Hands-on experience with QMS tools (e.g., MasterControl, ETQ, or similar).
• Experience with CMMI/TMMI frameworks, ISO standards, or ITIL practices.
• QMS Auditor ISO9001
• Have worked in Insurance filed

Technical Skills

• Strong knowledge of QMS platforms, data analytics tools, and dashboard development.
• Familiarity with JIRA, Power BI and database integration.
• Proficiency in SDLC methodologies, Agile, and Waterfall models.
• Strong knowledge in developing Policy, Framework, and Process manuals using BPMN 2.0.
• Proven ability to implement workshops and facilitate team training sessions.

Leadership Skills

• Excellent project management skills, with experience in stakeholder and vendor management.
• Strong communication and presentation skills, with the ability to engage in senior leadership.

Preferred Certifications

• CMMI Associate/Professional certification.
• PMP, PRINCE2, or similar project management certification.
• ISO 9001 Lead Auditor/Implementer.
• ITILv4 Foundation Certification.

Key Competencies

• Strategic Thinking and Problem-Solving
• Stakeholder Management
• Leadership and Team Management
• Analytical and Data-Driven Decision Making
• Attention to Detail and Organizational Skills