Job Summary:
In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.
Duties and Responsibilities:
· Promptly responding to customer queries via email, live chat, video, phone, and social media channels. · Immediately escalating serious complaints or issues that you are not equipped to deal with. · Managing and maintain contracts & related. · Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible. · Maintaining a polite, helpful, and professional manner always. · Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved. · Familiarizing yourself with new products and services as they are introduced. · Attending workshops and meetings as required. · Providing training for new customer service agents. · Respecting client confidentiality always.
· Assisting with the development and implementation of service policies and explaining these to staff and customers.
· Maintaining documentation pertaining to customer service department activities.
· perform other related duties as required from line manager.
Key skills:
1. Customer Service skills
2. Selling and up selling
3. High Negotiation skills
4. Phone calls etiquette.
5. Computer skills
Knowledge:
1. English language
2. Microsoft office
3. Basic finance
Certifications:
Sales and customer service
Job Type: Full-time
Pay: ﷼4,000.00 - ﷼6,000.00 per month
Education:
- Diploma (Preferred)
Experience:
- cs: 3 years (Preferred)
