JOB OVERVIEW
As the Customer Relation Executive at Infinite Sports, you will play a pivotal role in ensuring the smooth operation of our extracurricular activities (ECAs), academy rentals and community bookings across all locations within KSA (Riyadh). You will be the primary point of contact for managing bookings, handling inquiries, and conducting audits to maintain high-quality standards for both providers and facilities.
ROLES & RESPONSIBILITIES
1. Booking Management: Coordinate and manage all bookings for bookings/activities across Infinite Sports locations. Maintain accurate records of bookings, ensuring efficient scheduling and utilization of facilities. Collaborate with providers and internal teams to resolve any scheduling conflicts or issues promptly.
2. Customer Service: Serve as the first point of contact for new inquiries regarding ECAs, providing detailed information on available programs, scheduling, and registration procedures, invoicing and ensuring no invoices are overdue. Respond promptly to inquiries via phone, email, or in-person interactions, offering exceptional customer service and personalized assistance.
3. Audits and Quality Assurance: Conduct regular audits on both providers and facilities to ensure compliance with Infinite Sports standards and regulations. Evaluate the quality of services provided by external vendors and assess the suitability of facilities for hosting ECAs. Identify areas for improvement and implement corrective actions to enhance the overall experience for students and stakeholders.
4. Administrative Support: Provide administrative support to the operations team, including data entry, document management, and report generation. Assist in the development and implementation of operational policies, procedures, and guidelines to streamline processes and improve efficiency.
5. Compliance: Work closely with the Ops team collecting all needed compliance documents of providers. Reminding providers of any documents which are expiring and uploading new documents. Collate, store and organize all documents from providers to a shared drive for easy access and navigation.
6. Reporting: The Customer Relation Executive is responsible to report to Admin Manager and Academy Manager – Infinite Sports LLC/ Absolute Sports LLC.
7. Marketing Support: Responsible for uploading Instagram Stories, attending event, parent engagement, promoting the academies, collection of leads, follow ups and reporting on conversions, recording of leads and customer lifecycle. Flyer distribution. Generating ideas on how to grow the academy.
Key Requirements:
High School Diploma or Equivalent qualification
Fluency in English
Arabic would be an advantage.
Certification or training in customer services, office administration or related areas.
Flexibility: Adaptability to handle changing priorities, workload fluctuations, and evolving customer needs.
Computer literacy: Proficiency in using computer applications such as MS Office Suite and customer relationship management (CRM) software.
Personal Competency:
Strong communication skills, both verbal and written, for effective interaction.
Customer-centric approach, ensuring exceptional service delivery.
Organizational prowess to manage tasks efficiently and prioritize effectively.
Problem-solving abilities to address customer inquiries promptly and efficiently.
Adaptability to changing priorities and evolving customer needs.
Working Hours: 48 Hours across 6 days per week.
Job Types: Full-time, Contract
Contract length: 24 months
Education:
- High school or equivalent (Required)
Experience:
- working : 2 years (Required)
Language:
- Fluent in English (Required)
Location:
- Riyadh (Required)
Application Deadline: 29/08/2025
Expected Start Date: 29/09/2025
