Key Responsibilities:
Support operations of corporate digital channels and digital products in partnership with IT application support.
Investigate, analyze, and resolve issues related to digital banking services.
Provide effective customer service and handle corporate clients’ digital complaints.
Establish workflow processes for smooth banking operations.
Act as a point of contact for operational issues in the digital banking department.
Collaborate with IT and DBS teams to escalate and resolve issues efficiently.
Proactively monitor system performance and ensure uninterrupted digital services.
Prepare accurate reports on issues, root cause analysis, and resolutions.
Qualifications & Skills:
Bachelor’s degree in Information Technology, Computer Science, or related field.
Previous experience in digital banking operations, IT application support, or corporate banking.
Strong problem-solving and troubleshooting skills.
Excellent communication skills in Arabic & English.
Effective leadership, strong ownership, and ability to work under pressure.
Team player with a proactive and self-motivated attitude.
Ability to multitask and make sound decisions.
Benefits & Compensation:
Comprehensive medical insurance.
Career growth and professional development opportunities.
Dynamic and collaborative work environment
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