Company Description
Our Vision, we make moments
Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.
It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.
We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.
Job Description
To support the Human Resources Department in implementing HR policies and procedures, coordinating day-to-day employee operations, and contributing to a positive work environment in accordance with global hospitality standards.
Key Responsibilities:
Assist in the implementation of HR policies and procedures in accordance with the hotel’s standards and the requirements of the international hotel chain.
Support the recruitment process by coordinating interviews, preparing employment contracts, and onboarding new employees.
Coordinate with the training department to implement required training programs, with a focus on hygiene, safety, and customer service.
Demonstrate experience in the Learning and Development department by contributing to the design, organization, and delivery of training sessions aimed at developing employee skills and fostering professional growth.
Assist in organizing internal events such as Employee Day, monthly celebrations, and health and wellness activities.
Handle employee inquiries and complaints, escalating issues to management when necessary.
Maintain and regularly update employee records, ensuring the confidentiality of all information.
Prepare periodic reports that include key HR metrics such as turnover rates, attendance, and performance.
Participate in the annual performance appraisal process in coordination with various departments.
Ensure full compliance with local labor laws and the hotel’s internal HR policies.
Collaborate with other departments to foster a positive work environment and enhance employee satisfaction.
Qualifications
Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field (Master’s degree is a plus).
3-4years of experience in Human Resources, preferably within the hotel or hospitality sector.
Solid understanding of local labor laws and HR best practices in the hospitality industry.
Experience in Learning & Development or training coordination is strongly preferred.
Proficient in HRIS systems and Microsoft Office Suite (especially Excel and PowerPoint).
Excellent communication and interpersonal skills.
Strong organizational skills with the ability to multitask and maintain attention to detail.
Professional proficiency in English; Arabic or additional languages is a plus.
Positive attitude, discretion, and the ability to maintain confidentiality.
