وصف الوظيفة
JOB PURPOSE:
The role holder is responsible to support portfolio of high Affluent customers, markets and sell the full range of Banking products/ services offered by ANB to achieve pre-set targets and objectives. The role holder also supports to increase, nurture Current and Time deposit accounts as agreed with Affluent Regional Manager, Branch Manager, Area Manager and or the respective Regional Managers by following-up on customer accounts balances movement, and analyse reasons for increase/decrease in the respective portfolio.
KEY RESPONSIBILITIES:
- Support & achieve set targets & objectives through affluent customer supports and relationships.
- Increase & Nurture Current accounts as agreed with Affluent Regional Manager, Branch Manager, Area Manager and Regional Manager.
- Follow-up on customer accounts balances movement and analyze reasons for increase and decrease in his portfolio.
- Increase account profitability thru cross selling of other Bank products as agreed with the Team Leader, Branch Manager, Area Manager, Regional Manager.
- Managing the customer portfolios (NIBs, product holding).
- Contact Affluent customers with their accounts having dropped balances before the evaluation period and explain them the implications if their Bank accounts are not being activated.
- Foster High Affluent customer acquisition and upgrade, loyalty and satisfaction service quality, product development and innovation in his portfolio.
- Meet with Branch Manager at least once a week and discuss High Affluent customers’ issues and needs.
- Ensure effective application of the High Affluent Program
- Personally, follow up and satisfy customer requests.
- Daily contact the agreed Affluent customers (New, Existing, Leavers and Prospects).
- Ensure that all High Affluent customers are being contacted at least once a quarter.
- Review the daily/weekly/monthly MIS reports related to the Affluent segments.
- Maintain confidentiality and destroy all redundant MIS reports.
- Perform data entry following the interview with the customer and ensure data are accurately entered in the system.
- Adhere to provisions of internal Bank policy and procedures.
- Report any suspicious or fraudulent transactions.
- Apply provisions of circulars policies and procedures containing SAMA mandated Account Opening Rules/Operational Guidelines and AML Guidelines precisely.
- Take precautions to safeguard keys, stamps, other custody items, user id, and do not disclose your password to any other individual whomsoever.
- Ensure customer requested documents and papers are valid and correct.
- Ensure effective involvement in implementation and delivery of Compliance, Internal Audit, Risk Management, and Counter Fraud and Anti-Corruption requirements.
- Take necessary action by understanding the regulatory requirements as and when communicated by the relevant departments.
- Follow laid down Policies / Procedures for mitigation / detection of Compliance, ML & TF, Cyber Security and Fraud Risks.
- Ensuring appropriate channels are used for reporting all types of risks.
- Strictly adhering to the Code of Conduct and applicable procedures in day-to-day work.
المهارات
QUALIFICATIONS & EXPERIENCE:
- Bachelor's degree in business administration / finance & Accounts / or any similar filed to the position.
- Total of 5 years’ experience out of which at least 2 years’ in Banking sales/ direct sales of a large Bank.
Join Arab National Bank that values your potential and invests in your future. We provide continuous learning opportunities, competitive remuneration, and an inclusive, energizing work culture. Our career development and recognition programs are designed to help you thrive and achieve your professional goals.
