Senior Manager - Continuous Improvement and Excellence

Reports to: Head of Quality & Excellence
Direct Reports: Excellence Manager
Department: Engineering & Technical Service Department

• Drive a culture of excellence and continuous improvement across the organization by implementing best management practices and addressing systemic issues.
• Transfer knowledge on excellence practices common to high-performing organizations, ensuring successful integration within the company.
• Foster systematic improvements in operational excellence to create efficient value streams.
• Collaborate with various sectors to enhance overall organizational performance.

• Establish Excellence Programs:

  Develop and implement excellence programs aligned with international standards and NEOM’s Excellence RoadMap.

• Standard Development:

  Supervise the creation of excellence standards for services and products, establishing mechanisms for their application.

• Award Candidacy Management:

  Prepare and oversee the candidacy map for local, regional, and international awards, supervising the nomination process.

• Internal Awards Creation:

  Design and implement internal awards to recognize employee excellence and contributions.

• Training and Development:

  Organize certified excellence training sessions and awareness campaigns to educate employees on excellence principles.

• Gap Assessment Participation:

  Engage in gap assessment sessions, including planning, conducting assessments, analyzing reports, and prioritizing development projects.

• Excellence Assessment Facilitation:

  Participate in excellence assessments, preparing documentation, conducting training, and presenting NEOM’s excellence efforts.

• Benchmarking Projects:

  Conduct benchmarking initiatives to learn from successful organizations globally, fostering networking opportunities.

• Continuous Learning:

  Attend webinars and seminars related to excellence to stay updated on industry best practices.

• Documenting Policies and Practices:

  Create and maintain documentation on excellence policies, procedures, and lessons learned to ensure knowledge retention.

• External Representation:

  Represent NEOM at external excellence meetings and conferences, promoting our initiatives and practices.

• Best Practices Documentation:

  Identify and document best management practices from leading global excellence models validated at the global level.

• Lean Expertise:

  Mastery in Lean tools and methodologies, including PDCA (Plan-Do-Check-Act) and RADAR, to lead excellence and continuous improvement initiatives.

• Innovative Thinking:

  Ability to challenge conventional wisdom effectively and stimulate management thinking through demonstrated lean applications.

• Problem Solving:

  Strong expertise in problem-solving techniques, root cause analysis, and implementing effective solutions.

• Lean Enterprise Knowledge:

  Proficient in identifying value-added elements and activities, with practical knowledge of Six Sigma Lean tools.

• Organizational Skills:

  Highly organized and disciplined, capable of managing multiple priorities and tasks under pressure.

• Construction Knowledge:

  Familiarity with a wide range of construction methods and techniques.

• Project Management:

  Results-oriented with excellent project management, organizational, and prioritization skills in a team-oriented environment.

• Interpersonal Skills:

  Advanced interpersonal skills with the ability to communicate effectively across all organizational levels.

• Data Analysis Competence:

  Proficient in collecting, analyzing data, and developing actionable conclusions and recommendations.

• Cost Reduction Innovation:

  Demonstrated ability to identify opportunities to reduce costs and challenge the status quo.

• Proven Background:

  10+ years of experience in driving Quality Excellence and Continuous Improvement, including international experience in quality management and leading process improvement projects.

• Leadership in Implementation:

  Extensive experience leading the implementation of excellence and continuous improvement projects.

• Educational Background:

  Bachelor’s degree in Economics or a related field, with experience in excellence-related activities and a lean culture.

• Professional Certifications:

  Certification in Global Excellence Model (EFQM preferred) and Project Management discipline is advantageous.