JIRA & Atlassian Administration Officer

Key Responsibilities

• Assist in the configuration and maintenance of JIRA projects, including workflows, issue types, fields, screens, and user

permissions.

• Create and manage JIRA dashboards, filters, and boards using JQL to support teams and reporting needs.
• Support user access management by creating, modifying, or removing accounts, groups, and roles based on governance

approvals.

• Provide first-level support for JIRA, Confluence, and Bitbucket users including troubleshooting and usage guidance.
• Maintain Confluence spaces and content linking for project documentation, release notes, and knowledge bases.
• Coordinate with the BI or reporting teams to export and prepare JIRA data for KPI/SLA dashboards in Power BI.
• Assist in configuring automation rules (notifications, status updates, field population) using built-in JIRA features.
• Help monitor plugin usage (e.g., ScriptRunner, Xray, BigPicture) and assist with basic setup and support.
• Maintain documentation for configurations, usage guidelines, and platform standards.
• Ensure adherence to established configuration practices, naming conventions, and data quality standards

Requirements

QUALIFICATIONS

• Bachelor’s degree in Information Systems, Computer Science, Business Technology, or related field.
• Solid understanding of project tracking tools, service management systems, and process governance.

Experience

• 2–5 years of experience in JIRA/Atlassian administration or related IT support functions.
• Exposure to Agile, SDLC, or ITSM environments where JIRA is used as a central work and reporting platform.

Technical Skills

• Working knowledge of JIRA Software and JIRA Service Management configuration and administration.
• Ability to write and manage JQL queries, filters, and custom dashboards.
• Experience with Confluence space management and linking JIRA issues to documentation pages.
• Familiarity with Power BI data exports or dashboard integration support.
• Basic understanding of automation rules, plugins, and REST API usage.

Leadership Skills

• Atlassian Certified JIRA Project Administrator (ACP-620) – preferred
• ITIL® v4 Foundation – for understanding service workflows and SLAs
• ISO 9001 Awareness Certification – helpful for quality-aligned tool configurations
• Microsoft Power BI Fundamentals or PL-300 – optional but beneficial

Preferred Certifications

• Atlassian Certified JIRA Administrator (ACP-100) – Strongly preferred
• Atlassian Certified Agile Development with JIRA (ACP-300) – Adds value for Agile/DevOps alignment
• ITIL® v4 Foundation – Helpful for managing JIRA Service Management (JSM) and ITSM alignment
• Microsoft Power BI Data Analyst (PL-300) – Useful for advanced reporting and data modeling
• Scrum Master or SAFe Practitioner – Desirable for Agile/Scaled Agile environments

Key Competencies

• Detail-Oriented: Ensures accuracy in configurations and reporting outputs.
• Analytical Thinking: Interprets workflow needs and suggests improvements within the platform’s limits.
• Service-Driven: Supports user experience and tool adoption across functions.
• Documentation-Focused: Maintains process clarity and historical traceability for all changes made.
• Process-Aligned: Understands how Atlassian tools support governance, delivery, and quality frameworks.