Job Title: Guest Relations Manager (Restaurants)
Location: Riyadh, KSA
Salary: SAR 18,000 per month
Company: A leading hospitality group in KSA
Employment Type: Full-time
About Us:
We are a distinguished hospitality group operating a portfolio of restaurants and luxury culinary concepts in KSA. With an unwavering commitment to excellence, we deliver world-class dining experiences that combine outstanding cuisine, ambiance, and impeccable service. We are seeking a sophisticated and experienced Guest Relations Manager to oversee guest experience strategy and execution across all venues within our group.
Position Overview:
The Guest Relations Manager will be responsible for leading and standardizing guest engagement and service excellence across all restaurant brands under our portfolio. This is a high-profile, group-level role that requires a strategic thinker, charismatic leader, and hospitality professional with a passion for creating memorable guest journeys. You will work closely with each restaurant’s management team to ensure a consistently elevated experience aligned with our luxury brand values.
Key Responsibilities:
- Develop and implement group-wide guest relations standards, training, and protocols
- Serve as the face of hospitality for VIP guests, celebrities, and high-net-worth individuals across all venues
- Oversee and coordinate guest services teams across all restaurants to ensure uniform excellence
- Analyze guest feedback, track satisfaction metrics, and implement improvement strategies
- Collaborate with marketing, events, and operations teams to tailor experiences for special occasions and brand activations
- Manage and update group guest profiles and loyalty/recognition systems
- Lead training and development programs to elevate front-of-house service standards
- Conduct regular visits to all venues to audit guest experience delivery and identify areas for enhancement
- Serve as a liaison between guests and executive management for high-priority interactions
Requirements
- Minimum 5 years of experience in guest relations, front-of-house leadership, or guest experience strategy in luxury hospitality
- Proven experience handling clientele with discretion and diplomacy
- Excellent communication skills; fluency in English required (Arabic and other languages an asset)
- Strong leadership and interpersonal skills, with the ability to motivate teams across multiple venues
- Deep understanding of luxury service culture and attention to detail
- Familiarity with CRM, reservation, and feedback management platforms
- Highly polished presentation and a warm, confident presence
Job Type: Full-time
Pay: ﷼18,000.00 per month
Application Question(s):
- Do you have a highly polished presentation and a warm, confident presence?
Experience:
- Guest Relations: 5 years (Required)
- Management: 5 years (Required)
Language:
- English (Required)