Customer Project Manager

Cloud and Network Services (CNS) delivers highly automated, programmable networks to service providers and enterprises. We lead the market with our cloud innovation, AI, automation and Autonomous Networks that sense, think and act.

As a Customer Project Manager  within our CNS Market Services Middle East Africa  Program Management Team at Nokia, you act as the main Point of contact for our external customer. You will be  accountable for an external customer program (collection of projects managed together for business benefits) or project for an assigned product and / or service scope.  You will be responsible to Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality . You will be responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance.  Your scope is covering  end-to-end project planning and risk and opportunity management from inception to completion of the contract
 

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  Lead the delivery of customer program (collection of projects managed together for business benefits) or project for a defined product and / or service scope for a medium / large and / or complex customer contract and from sell handover to care handover
• Deliver operational and project scope to the customer, ensuring alignment with Nokia's Mode of Operation and PM@Nokia methodology.
• Proactively Conduct thorough risk management for project risks and opportunities, ensuring projects are delivered within approved budget, profitability forecast, planned scope and with quality standards.
• Ensure project financial consistency by coordinating product and service forecast activities throughout the project lifecycle.
• Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
• Develop a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.  
• Ensures data in all project-related tools and repositories is kept up-to-date and with high quality. 
• Ensure proper project closure and handover, including fulfilment of all contractual obligations, documentation, and customer acceptance.
• Identify opportunities for contract expansion/renewal, ensuring project completion and handover meet all contractual and quality requirements and participates in pre-sales and sales process activities

You have:

• 10+ years of experience in Project Management
• Bachelor's degree or equivalent practical experience
• Knowledge of telecommunication environment
• Proven ability to deliver complex projects within budget, scope, and quality requirements.
• Strong communication skills and ability to manage complex relationships
• Leadership and team coordination skills, managing cross-functional teams and aligning internal/external stakeholders in high-pressure environments.

It would be nice if you also had:

• Certification in project management (e.g PMP..)
• Knowledge of industry trends and emerging technologies in telecommunications and networking
  
   

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark