Job Description Summary

The Customer Portfolio Manager will demonstrate accountability for Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

Roles and Responsibilities

• All contract performance related activities typically tied to a customer site. Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests.
• Assure timely resolution of issues and keep the customer advised of the progress of the project and negotiate changes and variations and solutions to any issue arising. Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract. Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision · Provide support to manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters
• Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development and ensure delivery within area of responsibility.
• Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology, or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

Required Qualifications

• Bachelor’s degree in engineering from an accredited university
• Minimum of 8 years of experiences with experience in contract management, project management or field engineering
• Experience in working with customer different stakeholders
• Fluent English - written & spoken.

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Fluent Arabic - written & spoken, is a plus.
• Expertise in GE Gas Power Services OTR processes and tools.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Knowledge and experience within the power industry.
• Experience planning and executing outages.
• Familiarity with Contractual Service Agreements.
• Knowledge of the Field Service Portal (FSP) systems
• Team leader in a dynamic, energetic and proactive environment
• Demonstrated communication & organizational skills

Additional Information