Cluster Credit Manager

OVERVIEW/BASIC FUNCTION

The Cluster Credit Manager for Rosewood Red Sea and Rosewood Amaala, located along Saudi Arabia’s pristine west coast, is responsible for managing the credit and collections function across both properties. This role ensures that all credit policies and procedures are effectively implemented to safeguard the company’s assets, minimize financial risk, and optimize working capital. Reporting to the Cluster Director of Finance, the Cluster Credit Manager will oversee the assessment of credit applications, collection processes, and compliance with Rosewood’s global financial standards, while supporting the resorts’ positioning as premier ultra-luxury destinations.

RESPONSIBILITIES

• Establish, implement, and monitor credit policies and procedures in alignment with Rosewood global standards and local regulations.

• Evaluate and approve credit applications for guests, companies, and travel partners, ensuring sound judgment and compliance with financial guidelines.

• Monitor accounts receivable aging reports, ensuring timely collections and minimizing bad debts across both properties.

• Maintain close coordination with the Sales & Marketing, Reservations, and Front Office teams to ensure seamless communication regarding credit policies and billing arrangements.

• Conduct regular credit meetings with key stakeholders to review outstanding balances, collection actions, and credit exposures.

• Prepare and submit monthly credit and collection reports to the Cluster Director of Finance, highlighting trends, risks, and recommended actions.

• Ensure compliance with local laws, internal controls, and audit requirements related to credit and collections.

• Develop and maintain strong relationships with corporate clients, travel agencies, and vendors to ensure prompt payment and positive business relations.

• Supervise and train credit team members, ensuring high standards of accuracy, efficiency, and professional conduct.

• Implement continuous process improvements and adopt digital tools to streamline billing and collection procedures.

QUALIFICATIONS

• Bachelor’s degree in Accounting, Finance, or a related field.

• Minimum of 5–7 years of progressive credit/finance experience, with at least 2 years in a managerial role, preferably within luxury hospitality or a multinational environment.

• Strong knowledge of credit principles, collections, financial analysis, and internal control procedures.

• Experience in managing large volumes of accounts receivable and implementing effective collection strategies.

• Proficiency in financial systems (e.g., Opera PMS, SUN, SAP, Oracle) and MS Office applications.

• Excellent communication, negotiation, and interpersonal skills with the ability to interact effectively with internal teams and external partners.

• Strong leadership and team management capabilities, with a commitment to coaching and developing associates.

• Fluency in English is required; proficiency in Arabic or other languages is a plus