At Aquarabia Qiddiya City, the Assistant Manager - Retail Operations will oversee the daily operations of retail outlets, ensuring efficient store management, inventory control, and exceptional guest service. This role is responsible for supervising retail staff, maintaining visual merchandising standards, and supporting revenue growth through strategic sales initiatives. The Assistant Manager will collaborate with the Retail Operations department to manage stock levels and ensure all retail spaces meet company standards while delivering an outstanding guest experience. Additionally, the role involves handling guest inquiries and complaints, as well as ensuring compliance with safety and operational procedures.
Requirements
Education & Experience
- Education: High school diploma or equivalent is required; a diploma in Retail Management or a related field is a plus.
- Experience: 3-6+ years of experience in retail operations in a supervisory or management role.
- Skills & Competencies
- Strong leadership and team management skills, with the ability to motivate and develop staff.
- Proficient in inventory management, visual merchandising, and retail sales strategies.
- Excellent customer service and communication skills.
- Strong organizational and time-management abilities, with a focus on detail.
- Proficient in using point-of-sale (POS) systems and cash handling procedures.
- Proficiency in data analysis and sales reporting.
- Strong vendor management and negotiation skills.
- Ability to analyze sales data, guest feedback, and operational performance to identify areas for efficiency improvement.
- Skilled in using Microsoft Excel, Word, and PowerPoint for reporting, budgeting, and creating operational plans.
- Languages: Fluent in English.
- Core Competencies
- Self-Actualization & Fulfillment: Advanced
- Team Synergy & Development: Advanced
- Entrepreneurial Mindset & Drive: Advanced
- Business Acumen & Diligence: Advanced
- Collective Responsibilities
- Comply with Six Flags Qiddiya’s code of conduct and ethics.
- Promote Six Flags Qiddiya’s vision, mission, and values.
- Contribute to Six Flags Qiddiya’s culture and uphold company rules and regulations.
- Perform tasks as directed to support organizational goals.
- Share expertise with the team and encourage their professional growth.
- Job-Specific Responsibilities
- Supervise daily retail operations, ensuring stores are well-stocked, staff are properly trained, and guest service is of the highest standard.
- Assist in managing and training retail staff to ensure product knowledge and exceptional guest service.
- Monitor inventory levels, reorder products timely, and manage stock rotation to minimize waste and shortages.
- Implement and maintain visual merchandising standards aligned with company branding.
- Analyze sales data to identify trends and opportunities to increase revenue, adjusting displays and sales tactics accordingly.
- Collaborate with the Retail Operations Manager to develop and execute promotions, seasonal offerings, and special events.
- Handle guest inquiries and complaints, ensuring quick resolution for a positive guest experience.
- Support the development of sales strategies to drive revenue and achieve department goals.
- Oversee cash handling and financial transactions, ensuring proper procedures and resolution of discrepancies.
- Assist in scheduling staff shifts to ensure proper coverage during peak and off-peak hours.
- Conduct regular audits of inventory and retail sales to maintain accuracy and compliance with company policies.
- Work closely with vendors and suppliers to ensure timely delivery and negotiate favorable terms when possible.
- Ensure compliance with safety and health regulations, maintaining a clean and safe environment for both staff and guests.
- Provide reports on retail performance to senior management, identifying areas for improvement and recommending strategies for growth.
- Monitor retail performance metrics, including sales volume, guest satisfaction, and staff productivity, to optimize operations.
- Coordinate with the marketing team to align retail promotions with park-wide events, ensuring that product offerings and displays complement overall marketing campaigns.
- Assist in managing vendor relationships, negotiating contracts, and ensuring timely delivery of high-quality products that meet guest preferences and demand.