Technical Services Manager
Salary: Competitive
Grade: GG12
Location: Taif, Saudi Arabia
JOB PURPOSE
BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force (RSAF) aircraft and train RSAF and Royal Saudi Naval Force personnel safely in a training environment in how to use their aircraft, equipment and weapons.
BAE Systems Saudi Arabia is committed to supporting the Saudi Arabian National Agenda including Saudisation and the training and development of Saudi National capability through the growth of the Saudi National Partner Companies thereby reinforcing Industrialisation and Partnerships.
The purpose of the role is to provide management and leadership to ensure the effective delivery of Technical and IKIP Services within the Continuing Airworthiness Organisation (CAO) team.
Technical Services Manager
Salary: Competitive
Grade: GG12
Location: Taif, Saudi Arabia
JOB PURPOSE
BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force (RSAF) aircraft and train RSAF and Royal Saudi Naval Force personnel safely in a training environment in how to use their aircraft, equipment and weapons.
BAE Systems Saudi Arabia is committed to supporting the Saudi Arabian National Agenda including Saudisation and the training and development of Saudi National capability through the growth of the Saudi National Partner Companies thereby reinforcing Industrialisation and Partnerships.
The purpose of the role is to provide management and leadership to ensure the effective delivery of Technical and IKIP Services within the Continuing Airworthiness Organisation (CAO) team.
Leading and overseeing Technical and IKIP Services, ensuring their effective delivery and continuous improvement
Act as the deputy for the Senior CAO/Technical Services Manager, providing leadership and oversight in their absence.
Support the development and management of the Technical Services team personnel through effective line management and professional development initiatives.
Ensure compliance of technical operations with corporate, functional, RSAF, and contractual requirements.
Act as a point of contact for airworthiness-related matters, representing the organisation to RSAF and other stakeholders as needed.
JOB ACCOUNTABILITIES
The Technical Services Manager is responsible for overseeing and managing all Technical Services support team activities provided by Salam Typhoon Technical Support Service (TTSS). This role involves ensuring the effective delivery of Technical Services, compliance with regulatory and contractual requirements, and fostering continuous improvement within the team
Lead in reviewing, validating, prioritising, and managing all Technical Queries (TQ) to address aircraft, off-aircraft, support equipment, and In-Kingdom Industrial Participation (IKIP) technical issues promptly and effectively.
Ensure Continuing Airworthiness Assessments are carried out on TQ responses before issuing to RSAF.
Manage TQs to meet Service Level Agreement (SLA) contractual timelines, maintaining high standards of service delivery and compliance with contractual obligations.
Provide technical advice to support the development of RSAF Technical Instructions, ensuring accuracy and compliance with regulatory requirements.
Monitor the effectiveness of Reliability Team reports and Aircraft Maintenance Program (AMP) recommendations, ensuring alignment with airworthiness standards.
Monitor, report, and improve technical output performance, implementing strategies to enhance efficiency and effectiveness.
Ensure performance review reports are generated to align technical support service outputs with contract requirements, facilitating continuous improvement.
Support the development and maintenance of a high-performing CAO team, including recruitment, training, and mentoring activities to enhance capabilities and professional growth.
Implement recruitment and succession planning strategies to ensure continuity and resilience within the team structure.
Assist in collating and delivering CAO-related contractual outputs such as monthly performance reports, ensuring alignment with customer expectations and contractual obligations.
Serve as a secondary point of contact for airworthiness for RSAF, providing responsive and knowledgeable support to address customer needs and inquiries.
Establish and maintain a network of stakeholders across RSAF, Coordinated Design Organisation, Salam Operations, Supply Chain, Function, IKIP, MODSAP, and AMO to support and facilitate the delivery of technical services.
Assume Senior CAO/Technical Services Manager responsibilities during periods of absence, ensuring continuity and effective leadership within the organisation.
Champion continuous improvement initiatives within TTSS, actively supporting Salam safety and quality management systems to drive ongoing enhancements and resolve audit findings and management actions related to technical services.
Act as a secondary TTSS technical point of contact for all Technical Support Service activities and stakeholders, fostering collaboration and ensuring effective communication.
Coordinate IKIP initiatives related to approved repair agents, facilitating partnerships and enhancing service capabilities.
Coordinate technical reviews and support Technical Interchange Meetings to facilitate collaboration and knowledge sharing among stakeholders.
Support the production and maintenance of Technical Support Services Capability Performance Metrics to assess service performance and identify improvement opportunities.
Support managers and team leaders in ensuring effective technical activities within the Technical Services team, ensuring on-time delivery, adherence to specifications and quality, and cost-effectiveness.
Ensure that any inter-team dependencies are identified, their scope and content are defined, and dependencies are reviewed and agreed upon with relevant suppliers/customers.
Essential
Extensive proven experience in Technical Services within an aircraft maintenance or CA environment, including significant direct experience of supporting or maintaining fleets of aircraft.
Have substantial proven experience in a relevant management role.
A recognised qualification to NVQ3/ONC/OND/BTEC level in a relevant technical discipline, or a technical apprenticeship, or suitable equivalent technical qualification acceptable to M&CA,
OR
Part 66 licensed (current or lapsed), or suitable equivalent technical license acceptable to M&CA.
OR
Relevant Bachelor Degree in Engineering Discipline.
Desirable
NVQ5/BTEC/HND or Degree in a relevant technical discipline, acceptable to M&CA.
Incorporated or Technician Engineer with an appropriate professional institute such as Saudi Council of Engineers, Royal Aeronautical Society or Institute of Engineering & Technology.
RECRUITMENT
Essential
Able to describe or demonstrate a Familiar level of knowledge of Continuing Airworthiness and the aircraft types managed, and a Practitioner level of knowledge of the aircraft maintenance environment.
Have a Practitioner level of skills in Technical Instructions management, aircraft modifications management, Technical Services skills and the management of CA Records.
A Practitioner level of communication skills in a CA environment.
Practitioner level of knowledge of the Typhoon air system including relevant type or equipment specific training (for example ‘Q’ Course).
At least a Familiar level of skills regarding aircraft reliability programmes.
Desirable
A detailed understanding of Typhoon Engineering Support System, TrilogiView and Teamcenter.
Should be able to work on their own initiative to resolve complex technical issues.
Should have broad aerospace and defence company / industry knowledge.
Previous Technical Services Experience.
EXPATRIATE EMPLOYEE BENEFITS
In return for the required high levels of commitment and hard work you will receive a competitive salary, rent free accommodation and access to free recreation facilities, all available within Company secured accommodation. In addition, a generous leave and travel allowance makes this an opportunity not to be missed.
On successfully securing a role your appointment to Saudi Arabia will initially be on single status. On commencement of employment in Saudi Arabia you will have the opportunity to apply to have your family join you in the future. A full health care scheme is provided within Saudi Arabia.
SAUDI NATIONAL EMPLOYEE BENEFITS
In return for the required high levels of commitment and hard work you will receive a competitive salary and benefits package, including a generous leave and travel allowance, a full health care scheme and access to subsidised recreational facilities
BAE Systems
At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of 89,600 people in more than 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security and people, and keep critical information and infrastructure secure.
All appointments in Saudi Arabia are subject to receipt of all necessary Government and/or Customer approvals.
All appointments in Saudi Arabia are subject to receipt of all necessary Government and/or Customer approvals.
