We are seeking a highly skilled and experienced ServiceNow Solution Architect to lead the design, implementation, and optimization of ServiceNow platform solutions. This role involves engaging with stakeholders to translate business requirements into scalable, reliable, and secure ServiceNow solutions aligned with best practices and business objectives.
Key Responsibilities:
- Lead the end-to-end architecture and design of ServiceNow implementations across modules (ITSM, ITOM, HRSD, SecOps, etc.)
- Analyze business needs and translate them into technical solutions using ServiceNow capabilities
- Collaborate with stakeholders to gather requirements and deliver tailored solutions
- Define and document ServiceNow architecture, including data models, integration points, and workflows
- Ensure adherence to governance, standards, and security best practices
- Provide technical leadership and mentorship to development teams
- Manage ServiceNow upgrades, performance tuning, and platform optimization
- Evaluate new ServiceNow features and modules and recommend their adoption
- Ensure high availability, maintainability, and scalability of ServiceNow solutions
- Lead integration with external systems (e.g., Active Directory, CMDB, third-party APIs)
Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field
- 7+ years of IT experience, including 4+ years in ServiceNow architecture roles
- Proven experience with multiple ServiceNow modules (ITSM, ITOM, CSM, HRSD, SecOps, etc.)
- Strong understanding of ITIL processes and frameworks
- Experience in integrations using REST/SOAP APIs and scripting (JavaScript, Glide)
- ServiceNow certifications such as:
- Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) in one or more domains
- ServiceNow Certified Application Developer (preferred)
- Excellent problem-solving, communication, and client-facing skills
- Experience with Agile/Scrum methodologies
Preferred:
- Experience in large-scale ServiceNow enterprise implementations
- Exposure to cloud technologies and enterprise architecture standards
- Knowledge of CMDB design and configuration
- Experience in managing offshore development teams or vendors
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