PURPOSE & IMPACT ON ORGANIZATION:
- Passionately inspiring, serving and selling to Consumers
- Diligently executing store operations, with a special focus on selected areas
- Contributing to a culture of consumer centricity within the store
- Providing support and coach Retail Professionals
KEY RESPONSIBILITIES:
- Actively connect and engage with consumers entering the store
- Know the store KPI's (key performance indicators) and contribute to store sales
- Responsible for improving the Consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards
- Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
- Use seasonal product and Brand knowledge effectively during Consumer interactions
- Communicate product features and benefits, and unique selling points clearly to address Consumer needs
- Connect our Consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for Consumers
- Use all omnichannel related sales tools
- Guide the consumers through the digital touchpoints in the store
- Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
- Complete sales transactions quickly and accurately whilst adhering to cash protection procedures
- Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty
- Minimize loss in the stockroom and the sales floor
- Perform all store operations in a safe, effective, and efficient manner
- Comply with all operational policies and procedures
- Maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standard
- Know the store KPIs and how you personally contribute to them
- Plays a role in maximizing sales and minimizing loss
- Keeps an up-to-date awareness of our competitors
- Offers suggestions and ideas on how to improve operations and processes
- Collaborate productively and respectfully with team members, and support others where needed
- Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
- Seek coaching and learning opportunities to continually improve performance
- Complete all applicable training programs and effectively apply the learning on the job
- Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making adidas an inclusive and welcoming environment for all
MINIMUM QUALIFICATIONS:
- Preferably 2 years working in a sports/fashion customer & commercial focused retail environment
- Basic numeracy, literacy and verbal communication skills
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
– CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU –
BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
