Main Tasks and Key Responsibilities-
Daily Operational
- Pro-active planning, dispatching and managing of the domestic shipments with assigned 3rd Party Transport Companies for the execution of Export, Transit, Import or Domestic shipments.
- Source with internal & external customer for relevant shipments to maximize the number of executed shipments.
- Receive and accept transport orders from customers.
- Book shipment with transporter on time
- Register shipment on internal system on time.
- Schedule & Coordinate Loading & Offloading with customer and driver/ transporter
- Arrange customs clearance based on customer documentation.
- Supply carrier with transport order/ instructions.
- Send Pre-alerts to customer / destination offices.
- Follow up PODs (proof of delivery) with transporters.
- Invoice shipment based on estimate or rate agreements.
- Supply estimates on customer / sales request.
Customer
- To arrange bookings based on customer requirements with various nominated third parties to ensure customer needs are met.
- To process customer and customs documentation within a required timeframe in accordance with third party and local requirements i.e. customs, trade law, carriers
- To co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs
- To manage and monitor all parties within the supply chain.
- To develop and maintain relationships with suppliers and customers.
- To prepare specific customer reports whenever required
- Timely & amicable settlement of customer issues
- Support the Head of Road Freight with negotiation & maintenance of supplier rates and contracts, new/change of systems, directives.
- Build and maintain relationships with internal & external Customer, Customs and transporters.
Job Requirements –
- Knowledge of road transport Market and Trends
- Knowledge in Saudi Road Transport Supplier market
- Knowledge of Saudi Regulations towards social and safety regulations for Road Transport
- Experience in Cost and Time Management of Truck’s and driver.
- Customer focused.
- Microsoft Office applications
- Good English communication skills – written and spoken, Arabic preferable.
- Interpersonal skills
- Influencing skills
- Negotiation skills
Skills / Qualifications –
Key capabilities / Competencies
Competency segment ‘Business’
Customer Orientation – Is focused on Identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.
Business Acumen - Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to achieve results and to increase the performance and profitability of the company.
Analytical & Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.
Competency segment ‘Leadership’
Teamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
Competency segment ‘Personal’
Accountability: Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.
Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
Self-Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.
Expected years of experience - Minimum 5 years working experience in road freight industry, specialized in Fleet & Driver Management within Saudi Arabia and GCC traffic.
Expected Educational Qualifications - Must have a bachelor’s degree.
