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Job Description:
Are you an experienced leader with a passion for leveraging technology to enhance facility management operations? We are seeking a Senior Manager – CAFM & FM Systems Operations to take charge of the development, implementation, and management of advanced Computer-Aided Facility Management (CAFM) and Computerized Maintenance Management Systems (CMMS) for a large program in Riyadh, Saudi Arabia. In this role, you will play a critical part in ensuring these systems effectively support asset management, maintenance scheduling, help desk operations, and data-driven performance improvements across our facility management programs.
What You'll Be Doing:
Lead System Operations: Oversee the operation, maintenance, and optimization of CAFM and Performance Optimization (PO) systems to meet the needs of FM operations, including asset management, maintenance planning, and help desk functionality.
Drive Performance Excellence: Use data insights from CAFM and PO systems to develop strategies that enhance operational efficiency and drive continuous improvement.
Ensure System Integration: Collaborate with IT and FM teams to ensure seamless integration of CAFM and PO systems with other organizational platforms.
Enhance Reporting and Analytics: Build robust reporting and analytics capabilities to monitor system performance, identify inefficiencies, and provide actionable insights for decision-making.
Support Help Desk Operations: Ensure the CAFM system effectively supports help desk functions, enabling efficient tracking, resolution, and reporting of service requests.
Identify System Improvements: Proactively identify opportunities for system upgrades, new features, and process enhancements to improve functionality and user experience.
Provide Training and Support: Deliver training and technical support to FM staff and system users to maximize the effective use of CAFM and PO systems.
Ensure Compliance: Maintain compliance with organizational policies, industry standards, and regulatory requirements in all system-related activities.
Manage Vendor Relationships: Oversee relationships with system vendors to ensure timely support, updates, and resolution of issues.
What Required Skills You'll Bring:
Extensive experience managing CAFM and PO systems, ideally within large-scale facilities or infrastructure projects.
Strong expertise in asset management, maintenance planning, help desk operations, and reporting within CAFM platforms.
Proven ability to leverage data analytics and performance optimization tools to improve operational outcomes.
Exceptional problem-solving and decision-making skills, with a track record of implementing innovative solutions.
Strong leadership and communication skills, with the ability to engage and influence stakeholders at all levels.
Familiarity with CAFM and PO practices in the GCC region, particularly in Saudi Arabia, is highly desirable.
Proficiency in CAFM platforms such as Maximo, Archibus, or similar systems, as well as performance optimization tools, is an advantage.
What Desired Skills You'll Bring:
Experience working in public realm or park environments.
Knowledge of sustainability analytics platforms and data visualization tools.
Strong project management and contract oversight capabilities.
If you’re ready to lead the transformation of facility management operations through innovative technology and data-driven strategies, we’d love to hear from you!
We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!
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