Job Description
As a Level 3 (L3) Support Engineer, you will provide high-level technical support and troubleshooting for our business intelligence and data integration platforms. You will act as the escalation point for complex incidents, partner closely with development teams to diagnose and resolve issues, and drive continuous improvement in system stability and performance.
Personal Skills
Hands-on expertise with BI tools (Tableau preferred; Power BI, QlikView a plus)
Proficient in ETL platforms (Informatica preferred; Talend, SSIS experience valuable)
Advanced SQL querying and performance-tuning across Oracle, SQL Server, PostgreSQL
Strong Linux/Unix administration skills, including shell scripting for automation
Deep troubleshooting ability across multi-tier architectures and data pipelines
Experience with log-analysis tools (Splunk, ELK) and monitoring frameworks
Solid understanding of REST/SOAP web services and API integrations
Familiarity with cloud-hosted BI/ETL environments (AWS, Azure, GCP)
Clear written/verbal communication and documentation (runbooks, incident reports)
Basic scripting in Python (or similar) for task automation and custom tooling
Technical Skills
Hands-on expertise in designing, developing, and optimizing Tableau dashboards.
Proficient in building, scheduling, and managing Informatica ETL workflows.
Advanced SQL development and performance tuning on Oracle, SQL Server, and PostgreSQL.
Strong Linux/Unix administration skills, including Bash scripting for automation.
Skilled in log aggregation and analysis using Splunk and ELK (Elasticsearch, Logstash, Kibana).
Deep understanding of RESTful and SOAP API integration and troubleshooting.
Experience with cloud-native ETL tools (AWS Glue, Azure Data Factory, GCP Dataflow).
Capability in Python scripting for data validation, automation, and custom tooling.
Familiarity with containerization (Docker) and orchestration platforms (Kubernetes).
Knowledge of monitoring and alerting frameworks (Prometheus, Nagios) for system health.
