Title: Security Managed Services Manager
Location: Riyadh, Saudi Arabia
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Accenture Technology
Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client’s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.
Role Summary
Lead, plan, control key activities related to service desk, end-user support, command center, service management groups of services
Accountable for delivery and quality of services in front of Operational Delivery Lead
Key Responsibilities
Manage day to day service operations, source and deliver components of standard services from a defined service catalog
Coordinate teams for service delivery as well as for the implementation of enabling tools and capabilities
Verify service operations against stated SLAs
Interact with client on regular basis for critical interaction/incidents/Request eskside Engineers, and Asset Management.
Qualifications
Strong knowledge of IT service management processes and experience in delivering improvements to these processes
Strong stakeholders’ management skills
Proven leadership and management skills
ITIL V3 Awareness / Foundation Certified
Preferably Arabic Speaking and Financial Services domain experience
