Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.
Job Description
We are looking for a Room Attendant to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Executive Housekeeper.
What you’ll do….
- Provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests
- Be responsible for the cleaning and servicing of guest rooms, we want our guests to see a sparkling room the moment they walk in
- Ensure the highest levels of cleanliness throughout the hotel
- Ensure that the rooms adhere to all brand standards and quality audit standards
- Follow departmental policies, procedures and service standards
- Attend all training sessions required
- Report necessary maintenance items
- Ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Executive Housekeeper
- Always maintain a positive and friendly attitude, even when working to find solutions to challenges
- Undertake any other reasonable requests from management
What’s in it for you…
- Become part of a team that’s very passionate about creating great hospitality experiences.
- Competitive salary.
- 19 days of paid time off and holidays plus a comprehensive insurance benefits package.
- Food on us during your shift.
- Enjoy a free night at The Hoxton when you first start with us.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
Qualifications
What we’re looking for…
- Previous housekeeping experience
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- You have the ability to lift, pull and push a moderate weight.
- You are highly responsible & reliable
- You like detail
- You are able to work well under pressure in a fast-paced environment
- You are able to focus attention on guest needs, always remaining calm and courteous
- Individuals. You’re looking for a place where you can be you; no clones in suits here
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
- You’re not precious. We leave our egos at the door and help get things done
- You’re up for doing things differently and trying (almost) everything once
- If we got stuck in an elevator together, we’d have a good time and share a few laughs
- You want to be part of a team that works hard, supports each other and has fun along the way
Additional Information
- Understanding of Ultra-Luxury guest expectations and brand alignment.
- experience in project coordination, scheduling, and document control during pre-Opening stages.
- Experience in pre-Opening is a must.
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.
