Company Description
Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.
Job Description
Fairmont the Red Sea, a luxurious new property in Umluj, Saudi Arabia, is seeking a visionary and decisive Director of Rooms Division to lead our exceptional guest experience team. As a key member of the executive committee, you will oversee all aspects of the rooms division, ensuring the highest standards of service and operational excellence.
- Develop and implement strategic plans to optimize rooms division performance and guest satisfaction
- Lead and inspire a diverse team of managers and staff across front office, housekeeping, and guest services departments
- Drive revenue growth through effective inventory management, pricing strategies, and upselling initiatives
- Collaborate with other department heads to ensure seamless guest experiences and operational efficiency
- Establish and maintain quality control standards for all rooms division operations
- Analyze financial reports, manage budgets, and implement cost-control measures
- Spearhead innovative guest service initiatives to enhance the luxury experience and maintain the hotel's competitive edge
- Ensure compliance with all safety, security, and environmental regulations
- Participate in the development and implementation of marketing strategies to promote room sales
- Handle guest complaints and resolve complex issues with professionalism and diplomacy
Qualifications
- Bachelor's degree in Hospitality Management or related field; Master's degree preferred
- Minimum 7-10 years of experience in luxury hotel management, with a proven track record in rooms division management
- Strong leadership skills with the ability to inspire and develop high-performing teams
- Excellent financial acumen, including experience in budgeting, forecasting, and revenue management
- Exceptional problem-solving and decision-making abilities, particularly in high-pressure situations
- Outstanding communication and interpersonal skills, with a focus on delivering world-class customer service
- Proficiency in hotel management software and systems
- In-depth knowledge of luxury hospitality standards and best practices
- Experience in opening new properties is highly desirable
- Relevant hospitality certifications, such as Certified Hotel Administrator (CHA), are advantageous
- Familiarity with Middle Eastern hospitality market and cultural nuances is preferred
- Demonstrated commitment to sustainability practices in the hospitality industry
- Ability to work flexible hours and travel as required
- Fluency in English; knowledge of Arabic or other languages is a plus
Additional Information
- Understanding of Ultra-Luxury guest expectations and brand alignment.
- experience in project coordination, scheduling, and document control during pre-Opening stages.
- Experience in pre-Opening is a must.
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.
