Company Description
Novotel Thakher Makkah is in the heart of the holy city of Makkah. This spiritual city is rich in history, filled with devotion, and offers a unique experience for pilgrims and visitors from around the world. We'll be located in the Thakher City Project, and to bring our vision to life, we're looking to build a team that will help us launch this new hotel.
Novotel Thakher Makkah will feature 1461 rooms and suites, a variety of dining outlets, meeting rooms, and a prayer hall, providing a comfortable and welcoming environment. We aim to be more than just a place to stay, offering genuine hospitality and a tranquil atmosphere for guests on their spiritual journey. Our goal is to provide exceptional service, ensuring every guest feels at home.
Job Description
We are seeking a professional and friendly Receptionist to join our team in Makkah, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for our guests and clients.
- Greet and check in guests, ensuring a smooth and efficient process
- Manage reservations and bookings using our computerized system
- Handle incoming phone calls and emails promptly and professionally
- Provide general information and assistance to visitors and staff
- Maintain a clean and organized reception area
- Perform administrative tasks such as data entry and filing
- Coordinate with other departments to ensure excellent customer service
- Assist with special projects or events as needed
Qualifications
- Excellent communication skills in English and Arabic; additional languages are a plus
- Strong customer service orientation with a friendly and professional demeanor
- Proven experience in a receptionist or front desk role, preferably in the hospitality industry
- Proficiency in Microsoft Office and ability to learn new software quickly
- Outstanding organizational and multitasking abilities
- Detail-oriented with a keen eye for accuracy
- Problem-solving skills and ability to handle challenging situations with tact
- Flexibility to work various shifts, including weekends and holidays
- High school diploma or equivalent; associate's degree in hospitality or related field is a plus
