Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About the team
The Groceries team at Careem is on a mission to redefine how people shop for everyday essentials. We run a fast-paced, dynamic operation that spans warehousing, fulfillment, and delivery, ensuring our customers receive their orders on time and in perfect condition. As part of this team, you’ll be surrounded by driven individuals who are passionate about quality and efficiency.
What you'll do
Develop and enforce quality control protocols across warehouse and delivery operations
Monitor and audit product freshness, packaging standards, and order accuracy
Train and supervise warehouse staff on quality standards and procedures
Lead root cause analyses for recurring quality issues and implement corrective actions
Collaborate with supply chain and vendor teams to ensure compliance with Careem’s standards
Report quality metrics and recommend continuous improvement initiatives
Ensure compliance with local food safety regulations and internal hygiene protocols
What you'll need
5–7 years of experience in quality assurance or operational excellence within grocery, FMCG, or retail industries
Prior experience in managing quality control processes in warehouse or fulfillment environments
Strong analytical and problem-solving skills; experience using data for root cause analysis
Excellent knowledge of food safety standards and hygiene practices
Ability to lead and train teams, with strong communication and collaboration skills
Fluent in English; Arabic proficiency is a plus
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
