A digital platform that connects shipping companies (or individuals) with heavy and medium land transportation drivers. It includes order brokerage, operations management, shipment tracking, and real-time pricing.
Job Requirements:
- Minimum of 3 years’ experience in managing operational or digital service projects.
- Solid understanding of the land transportation sector (direct or indirect experience is a plus).
- Ability to manage multiple teams (Operations, Support, Tech, Driver Relations, Customer Relations).
- Capability to build and document processes from scratch.
- Strong communication skills with all parties involved: drivers, clients, and partners.
- Good knowledge of project management tools and shipment tracking technologies.
- Experience in fast-growing environments or startups.
Key Responsibilities:
- Oversee the full launch and daily operations of the digital platform.
- Build core processes (registration, orders, driver acceptance, shipment tracking, invoicing).
- Coordinate with tech teams to ensure platform alignment with daily operational requirements.
- Develop a driver database with shipment and vehicle classifications.
- Monitor daily operational performance and improve driver-client matching efficiency.
- Develop operational policies (insurance, collection, safety, support, evaluation).
- Engage with logistics partners and governmental entities when needed.
- Prepare regular performance reports covering order completion rate, response time, and customer satisfaction.
Qualifications
Education: Bachelor’s degree in Business Administration, Logistics, or a related field.
Experience: Hands-on operational experience in brokerage, delivery, or transportation projects.
Preference for candidates familiar with the Saudi or GCC land transportation market.
Skills:
- Ability to handle fieldwork and executive tasks simultaneously.
- Strong decision-making and on-ground data analysis skills.
- Leadership skills in building and managing organized teams for drivers, customers, and operations.
- Proficiency in tools such as Excel, Notion, Trello, Google Workspace.
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