Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.
Job Overview:
We are seeking a proactive and detail-oriented Project Coordinator to join our Delivery Department. This role is instrumental in ensuring the smooth coordination and execution of client-facing digital platform projects—bridging internal teams and external stakeholders. The Project Coordinator will work across cross-functional delivery teams, product owners, and B2B clients to maintain alignment, track progress, and drive delivery governance.
You’ll support both the strategic execution of client solutions and the internal operational structure needed to scale our project delivery across phases and accounts.
Key Responsibilities:
Project Coordination & Delivery Support
- Coordinate across product, design, engineering, and QA teams to track timelines, dependencies, and risks.
- Support Delivery Managers in executing project plans, maintaining Jira boards, and organizing team stand-ups and reviews.
- Prepare and follow up on weekly status reports, risk logs, and action trackers for internal and client stakeholders.
- Ensure project documentation (BRDs, meeting minutes, UAT plans) is maintained and up to date.
Client-Facing Support
- Assist in preparing client-facing presentations, status updates, and decision logs.
- Support in facilitating alignment sessions and workshops with B2B clients to ensure clear scope and delivery expectations.
- Track client feedback and scope change requests, and ensure they are logged, reviewed, and escalated appropriately.
Delivery Governance, OKRs Monitoring & Internal Operations
- Help maintain delivery frameworks, templates, and documentation standards across the department.
- Track and monitor project- and department-level OKRs (Objectives & Key Results), ensuring activities and outputs remain aligned with strategic priorities.
- Collaborate with Delivery and Product leadership to report on OKR progress and surface blockers tied to team-level commitments.
- Monitor project health KPIs and escalate any risks to delivery timelines or scope.
- Coordinate with internal departments (Product, Content, Tech, and Finance) to ensure smooth handoffs and operational readiness.
Continuous Improvement
- Recommend enhancements to coordination workflows, reporting structures, and delivery practices based on observed gaps.
- Contribute to internal knowledge sharing and retrospectives to improve delivery execution over time.
Key Skills & Attributes:
- Strong organizational skills with attention to detail and follow-through.
- Excellent verbal and written communication—able to simplify complex updates for both technical and business stakeholders.
- Comfortable managing multiple workstreams and shifting priorities.
- High sense of ownership, urgency, and professionalism when dealing with internal teams and clients.
- Collaborative, proactive mindset with a solution-oriented attitude.
Requirements
- 3–5 years of experience in project coordination, delivery operations, or client services—preferably in a SaaS, consulting, or digital platform environment.
- Background in strategy consulting, client solutions, or PMO is a plus.
- Familiarity with tools like Jira, Confluence, Google Sheet, and/or Odoo Projects is nice-to-have.
- Experience working with cross-functional product/tech teams and external clients.
- Prior exposure to OKRs frameworks and working in results-driven delivery teams is strongly preferred.
