Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
Job Description
ROLE: People Development Manager
Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our People & Culture team working alongside a fantastic team.
WHAT IS IN IT FOR YOU:
- Team member benefits card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.
WHAT WE EXPECT OF YOU:
MAIN DUTIES AND RESPONSIBILITIES:
Training Program Management
- Develop, compile, and update technical training manuals and tools in collaboration with in-house specialists.
- Plan, organize, and conduct in-house technical training and courses for Department Heads, supervisors, and team members.
- Ensure departmental training schedules are prepared every six months in advance.
- Conduct general training sessions for new hires and ensure their integration through the Work Supporter System in coordination with the Director of Human Resources.
- Train and supervise in-house departmental technical trainers, ensuring they are equipped with necessary skills (e.g., "How to Train").
Performance and Development
- Coordinate and support annual performance evaluations for supervisory staff.
- Evaluate guest feedback to identify training needs and recommend corrective or improvement measures.
- Provide counseling to supervisors and team members on training-related matters.
- Support and monitor the activities of departmental mentors, ensuring proper introduction and onboarding of new team members.
Documentation and Reporting
- Maintain and update training history files for all team members.
- Compile and manage course/training control instruments and attendance records.
- Prepare monthly training reports and course breakdowns in alignment with hotel or regional office requirements.
- Ensure availability and regular updates of course materials and job descriptions for departmental trainers.
Administrative Responsibilities
- Manage and distribute training certificates.
- Collaborate with the HR team to update personal files and training records.
- Prepare and manage the annual training budget in coordination with the supervisor.
- Coordinate training activities with regional or corporate training departments.
General Responsibilities
- Keep the Director of Human Resources informed about key events and training-related updates within the hotel.
- Maintain familiarity with company training guidelines, HR policies, and operational standards, ensuring their implementation.
- Promote a culture of continuous learning and development across all levels of the organization.
- Perform other duties as assigned by management to support the hotel’s training objectives.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Training & Development, or a related field.
- Certification in training or coaching is a plus.
- Minimum 3–5 years in a learning and development role, preferably in the hospitality industry.
- Demonstrated success in designing, implementing, and evaluating training programs.
- Strong presentation, facilitation, and coaching skills.
- Proficiency in Microsoft Office Suite and learning management systems (LMS).
- Excellent organizational, analytical, and communication abilities.
- Adaptable, creative, and skilled in problem-solving.
- Passionate about people development with a proactive approach to enhancing performance.
- In-depth understanding of training best practices, adult learning principles, and performance management systems.
- Fluency in English required; Arabic or other languages is an advantage.
