Nasoft is hiring for one of our clients, A leading and diversified brand operating across multiple sectors, including the restaurant and fast food industry, as well as wholesale and retail trade.
We are seeking an experienced and dynamic Operations Manager with a strong background in restaurant management and a proven track record in driving growth and expansion across Saudi Arabia and the GCC.
Job Description:
- Oversee day-to-day operations across all restaurant branches, ensuring efficiency, quality, and consistency.
- Conduct regular visits to branches across Saudi Arabia and Bahrain to monitor performance, support teams, and enforce operational and customer service standards.
- Lead the expansion strategy, including business planning, site selection, branch setup, and team training for new locations.
- Develop and implement strategies to enhance operational performance, improve customer satisfaction, and maintain compliance with quality, health, and safety standards.
- Manage cross-functional teams at all levels, including hiring, training, performance development, and motivation to ensure peak performance.
- Monitor and analyze the financial performance of each branch, working on cost control and revenue optimization to enhance profitability.
- Collaborate with marketing, HR, and procurement teams to ensure operational alignment and brand success.
- Prepare and present regular performance reports to senior management, covering operational, financial, and development insights.
- Stay informed on market trends and competitor activities, providing recommendations to improve offerings and services.
Requirements
- Bachelor's Degree in Business Administration, or a related field.
- 7–10 years of experience in restaurant operations management, including at least 3 years in a leadership role.
- Proven track record of managing a successful restaurant brand with expansion into multiple markets.
- Willingness and ability to travel frequently across cities in Saudi Arabia and to Bahrain.
- Strong leadership skills with experience managing multicultural teams.
- Deep understanding of restaurant operations, quality standards, customer service, and cost management.
- High analytical and decision-making abilities with strategic and operational insight.
- Excellent communication, negotiation, and problem-solving skills.
- Fluent in both Arabic and English, spoken and written.
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