About this Position
To provide on-site technical service support at designated customer production lines, ensuring optimal product application, performance monitoring, inventory management, and proactive customer engagement to support Henkel’s business objectives.What you´ll do
- Provide routine technical service at customer production lines to ensure high-quality output for all Henkel products.
- Conduct inventory management and oversee customer consumption processes, including material ordering, execution, and usage tracking.
- Maintain accurate consumption data records, support demand forecasting, and facilitate smooth supply chain operations, including paperwork and payment processes.
- Continuously monitor application parameters, including environmental conditions and material performance, escalating any technical challenges to the responsible Application Engineer.
- Stay informed of competitor activities within the plant (e.g., testing, pricing, new product trials), and provide timely updates to internal teams.
- Serve as the primary contact between the customer line and Henkel, ensuring efficient communication and service delivery.
- Support and implement the Henkel (IoT solutions) on-site for digital process optimization and traceability.
What makes you a good fit
- Educational background in Business, Marketing, Consumer Behavior, Market Research, Social Sciences, or Psychology.
- Passion for consumer insights, product innovation, and research methodologies.
- Minimum 7+ years of experience in technical service or operations.
- Certificate in technical expertise in engineering, chemistry, or related field.
- Fluent in written and spoken English and Arabic.
- Ability to work with diverse teams and engage with people from different cultural backgrounds.
- Strong skills in PowerPoint and Excel; familiarity with videomaking and infographics is a plus.
- Ability to organize data, find patterns, and synthesize insights effectively.
- Strong organizational skills with the ability to multitask and manage deadlines.
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
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