Company Description
OUR HABITAS is an experience-led global hospitality group dedicated to building and activating hotels in inspiring destinations, with community at the heart of our mission. With exciting upcoming openings in Todos Santos, Santa Teresa, and Los Cabos, we aim to create extraordinary experiences that positively impact lives by fostering deeper human connections. Join us in our commitment to redefining hospitality and enriching the travel experience.
Job Description
The Night Manager is responsible for overseeing the smooth operation of the resort during night hours, ensuring the highest levels of guest satisfaction, safety, and service. This role acts as the senior manager on duty during the night shift, representing the management team and ensuring all departments function seamlessly in line with Habitas standards.
Key Responsibilities
Guest Experience & Service
• Act as the primary point of contact for all guest inquiries, requests, and complaints during the night shift.
• Ensure a warm, professional, and personalized service experience for all guests, in line with Habitas culture and brand standards.
• Handle VIP arrivals, late check-ins, and early departures with attention to detail.
• Manage unexpected situations or guest emergencies with empathy, professionalism, and efficiency.
Operations Management
• Oversee the smooth functioning of the Front Office and other operational departments during the night shift.
• Conduct nightly property rounds to ensure guest areas, villas, and public spaces are secure, clean, and well-maintained.
• Supervise and support the night team (Front Desk, Security, Logistics, Guest Service).
• Coordinate with Housekeeping, Engineering, and Security for urgent issues or service recovery.
• Review upcoming arrivals for the next day, ensuring preparations are completed, and update the in-house guest sheet accordingly.
• Ensure compliance with grooming, uniform, and guest interaction standards across night teams.
Financial & Administrative Duties
• Monitor and verify all financial transactions during the night, including cash handling, credit card settlements, and billing accuracy.
• Conduct the night audit, ensuring daily revenues and reports are accurate and submitted on time.
• Prepare handover reports for the morning management team.
• Monitor occupancy, room allocation, and forecast reports.
Qualifications
Minimum 3–5 years of Front Office/Guest Service experience in luxury resorts or 5-star hotels, with at least 1–2 years in a supervisory/managerial role.
• Strong knowledge of front office systems, PMS, and night audit procedures.
• Excellent communication and leadership skills, with the ability to handle pressure and make quick decisions.
• Flexible, detail-oriented, and committed to delivering exceptional guest experiences.
• Fluency in English is required; Arabic and other languages are an advantage.
Additional Information
Attention to detail and accuracy.
Leadership and team supervision.
Time management and ability to meet deadlines.
Ethical decision-making and integrity.
Adaptability in a dynamic, multicultural environment.
Warm, approachable, and confident personality.
• Strong problem-solving skills and guest-oriented mindset.
• Ability to work independently and represent resort management at night.
• High level of integrity and professionalism.
Safety & Security
• Serve as the emergency contact and leader on duty for all safety incidents, medical situations, or guest emergencies.
• Ensure all night staff follow health, safety, and security protocols.
• Report incidents and take immediate corrective actions as necessary.
