YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
- To have a good command on HIC (DHL Application) in order to enter BAD addresses shipments accurately and timely in the system. Ensuring all shipments are scanned with appropriate checkpoint and comments on daily basis until it is hold in operation.
- Liaise with base operation to ensure all bad address shipments get sorted to Undeliverable department. Contact consignee and Shipper (in case of domestic shipments) to obtain detail addresses. Print and attach CAMS/ADVANCE labels with complete address to the shipments and forward to courier followed by the update in the system.
- Escalate to international origins of unresolved international shipments through SPARK (DHL Application) and follow up on daily basis.
- Ensure all the new addresses, which are obtained after consignee contact get update in the CAMS/ADVANCE for future reference.
- Ensure all mails are actioned on time & Drive tool is updated regularly for shipment DS process.All CC shipments to be confirmed by cnee prior to agree CC.
YOUR PROFILE:
- Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
- Analyzes and resolves complex cross-functional issues.
- Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
OUR OFFER:
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit program.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
