As a Health Club Manager, you will be responsible for managing the daily operations of the hotel’s Health Club & Wellness facilities, ensuring the highest levels of guest satisfaction, safety, and service standards. You will lead the Health Club team to deliver exceptional guest experiences, maintain high hygiene and safety standards, and drive membership sales and revenue in line with IHG brand standards.
Key ResponsibilitiesOversee the overall operations of the Health Club including fitness center, swimming pool, spa/sauna, and recreational areas.
Lead, train, and motivate a team of fitness instructors, lifeguards, and attendants to deliver a consistent, professional, and welcoming service.
Ensure all equipment and facilities are well-maintained, safe, and comply with health, safety, and hygiene regulations.
Develop and implement wellness and fitness programs tailored to guest and member needs.
Manage membership sales, renewals, promotions, and guest engagement activities to maximize revenue.
Monitor guest feedback and take proactive actions to continuously improve service quality.
Control costs while maximizing operational efficiency and profitability.
Ensure compliance with IHG brand standards, policies, and procedures.
What We Need from YouPrevious experience in managing a health club, spa, or recreational facility within hospitality or a luxury environment.
Strong leadership, team management, and interpersonal skills.
Knowledge of fitness, wellness, and spa industry trends.
Ability to deliver exceptional guest service with a strong commercial awareness.
First Aid and Lifeguard certification is an advantage.
Excellent communication skills in English; additional languages preferred.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
