We’re not just hiring a Front Office Manager – we’re looking for a forward-thinking leader ready to take charge of guest-facing operations and elevate the full arrival and departure experience.
With a major hotel renovation underway and a renewed focus on personalized service, this role is ideal for someone who thrives in high-end, fast-paced, and internationally oriented environments, and who is ready to make their mark on one of the most visible parts of the guest journey.
What You’ll Be Responsible For
As Front Office Manager, you will:
Lead a diverse team across the front desk, concierge, and bell services – ensuring a seamless and memorable experience for all guests.
Act as the face of the hotel – engaging personally with VIPs, resolving guest concerns, and setting the tone for exceptional service.
Conduct regular walkthroughs and inspections of the front office and lobby areas to ensure brand and service standards are met consistently.
Support the planning and execution of upcoming changes to systems, processes, and guest flow as part of a major property-wide transformation.
Drive performance through coaching, training, and mentoring of your team, with a strong emphasis on service personalization and revenue through up-selling.
Lead the front office team through emergency procedures and crisis management with confidence and professionalism.
What We’re Looking ForTo succeed in this role, you’ll need:
At least 3 years of experience in Front Office or Guest Services, including leadership of multi-disciplinary teams in a luxury or lifestyle hotel setting.
A strong international background, ideally in multi-outlet or large-scale operations.
A Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Excellent communication skills and fluency in English; additional languages are a plus.
A proactive mindset with a track record of improving processes, guest satisfaction, and team engagement.
A hands-on leadership style with strong problem-solving ability and attention to detail.
What You’ll Get from UsA competitive salary and incentive structure
Access to global hotel discounts and exclusive IHG benefits
Ongoing professional development and career advancement opportunities
A collaborative team culture where your voice and vision matter
