About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.About the Role
The Director of Housekeeping will oversee the daily operations of the Housekeeping department at Four Seasons Resort Red Sea, ensuring impeccable cleanliness and attention to detail across all guest rooms, public areas, and back-of-house spaces. Reporting to the Hotel Manager, this role is critical in maintaining the highest standards of luxury and service while fostering a motivated and engaged team.
What You Will Do
Operational Leadership
- Manage all aspects of housekeeping operations, including guest rooms, public areas, laundry, and uniform services.
- Develop and implement cleaning schedules, quality standards, and productivity goals.
- Monitor inventory levels for linens, supplies, and cleaning products, ensuring cost-effective management.
Team Leadership
- Recruit, train, and lead a high-performing housekeeping team, fostering a culture of excellence and teamwork.
- Conduct regular team meetings and training sessions to ensure adherence to Four Seasons standards.
- Provide ongoing coaching and professional development opportunities for team members.
Guest Experience
- Ensure guest rooms and public areas consistently meet or exceed Four Seasons’ quality standards.
- Address and resolve guest concerns promptly and professionally, enhancing overall satisfaction.
- Collaborate with other departments to ensure seamless service delivery.
Compliance and Safety
- Maintain compliance with health, safety, and environmental regulations.
- Implement and monitor safety protocols and procedures within the housekeeping department.
- Conduct regular inspections to ensure adherence to cleanliness and safety standards.
Continuous Improvement
- Analyze performance metrics and guest feedback to identify areas for improvement.
- Stay informed about industry trends and innovations in housekeeping practices.
- Proactively identify and implement process enhancements to improve efficiency and quality.
What You Bring
- Experience: Minimum of 5 years in a leadership role in housekeeping, preferably within luxury hospitality. Pre-opening experience is highly desirable.
- Education: A Bachelor’s degree in Hospitality Management or a related field is required.
- Skills:
- Exceptional attention to detail and commitment to maintaining the highest standards.
- Strong leadership and interpersonal skills to inspire and manage a diverse team.
- Excellent organizational and time-management abilities.
- Effective communication skills to engage with guests and team members.
- Languages: Fluency in Arabic and English is required.
- Eligibility: Must be eligible to work in Red Sea, Saudi Arabia.
What We Offer
- Competitive Basic Salary, Live out Allowance
- Travel Allowances, if applicable
- State-of-the-art staff accommodation
- 30 working days’ vacation
- 10 days of Public Holidays annually
- Complimentary employee meals
- Medical and Life Insurance
- Worldwide Complimentary Room Nights with Four Seasons
- Laundry/dry cleaning for work attire
- Growth and Development opportunities
Schedule & Hours
- Full-Time