Digital Engagement

Role Purpose:

The Health Lounges Engagement Manager drives business growth by promoting offerings, engaging clients, ensuring smooth operations, collaborating with other functions, managing member enrollment & on-ground activities & cultivating strong client relationships.

Key Accountabilities:

1- Member Segmentation & Development of Member-Focused Roadmaps;

• Work with colleagues from different departments to help create a clear & effective member
• Assist in making sure the roadmap aligns with the company’s main goals, aiming to increase growth & engagement
• Help organize members based on specific criteria like behaviors & preferences
• Use these segment to improve & tailor programs for different types of members

2- Member Outreach & Engagement;

• Reach out to potential members to introduce & promote the Champion Health Lounge
• Develop & maintain strong relationships with members to understand their needs & preferences

3- Member Enrollment & Lounge Innovation;

• Guide & simplify the enrollment process for new members to ensure a smooth & efficient experience
• Consistently work on improving & launching programs to attract & keep members, supporting long-term growth

4- Lounge Promotion, On-Ground Activities & Communication Management;

• Plan & carry out on-site activities to promote the health lounge & its services effectively
• Create & share engaging messages to attract & inform potential members about our offerings
• Launch targeted communication efforts to encourage individuals to try health lounges programs
• Use various channels to increase awareness & encourage active participation in the lounges

5- Member Retention & Database Management;

• Create & implement re-engagement strategies to bring members who have used our lounges before
• Set up feedback systems to gather member experience & improve services
• Create & keep an organized database of lounge launched & member interactions to assist with planning
• Use data analytics to spot trends, measure success & guide future strategies

• Experience in customer engagement, hospitality management or health services management
• Proven track record in a managerial role, preferably in health or wellness setting
• Strong Leadership & team management skills
• Excellent communication & interpersonal abilities
• Customer-centric mindset with a passion for health & wellness
• Ability to multitask & manage time effectively

Bachelor’s degree in Business Administration, Hospitality Management, Health Services or a related f