DESCRIPTION
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our MENA Variable Programs team.
The Channel Team Lead (CTL) provides on-ground support to Ops team and Program Team with initiatives that require complex investigation and proactivity. With a mix of operational and program expertise the Channel Team Lead works with various stakeholders to support, monitor and drive resolution of operational call outs to minimize the overall business risk and maintaining the high Amazon quality bar. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to sites for launch, set up & monitor operations. The Channel Team Lead is a critical role in the Variable Program team organization as it serves as a liaison between internal and external stakeholders keeping in mind business objectives. Being organized, act promptly in notifying off-operational situation, problem solver, detailed oriented are part of your DNA.
At the same time, you will be supporting the Program team who works on the back-end to gather insights and use them to enhance program lifecycle and ensure Amazon standards and Partners best experience.
Key job responsibilities
Roles and Responsibilities
b. Escalation on Performance discussion and improvement plans with Partners
b. Raise, support & follow up on the TT for any tech/safety/MM issues faced at node locations.
c. Ensure SOP adherence.
d. Drive and ensure partner performance as per
Amazon Standards
i. Facility Set Up (5S, End User Equipment, Facility Flow)
The Channel Team Lead (CTL) provides on-ground support to Ops team and Program Team with initiatives that require complex investigation and proactivity. With a mix of operational and program expertise the Channel Team Lead works with various stakeholders to support, monitor and drive resolution of operational call outs to minimize the overall business risk and maintaining the high Amazon quality bar. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to sites for launch, set up & monitor operations. The Channel Team Lead is a critical role in the Variable Program team organization as it serves as a liaison between internal and external stakeholders keeping in mind business objectives. Being organized, act promptly in notifying off-operational situation, problem solver, detailed oriented are part of your DNA.
At the same time, you will be supporting the Program team who works on the back-end to gather insights and use them to enhance program lifecycle and ensure Amazon standards and Partners best experience.
Key job responsibilities
Roles and Responsibilities
- Safety
- Channel Relationship
b. Escalation on Performance discussion and improvement plans with Partners
- Training & Development
- Operations
b. Raise, support & follow up on the TT for any tech/safety/MM issues faced at node locations.
c. Ensure SOP adherence.
d. Drive and ensure partner performance as per
Amazon Standards
- Launches
i. Facility Set Up (5S, End User Equipment, Facility Flow)
BASIC QUALIFICATIONS
- 1+ years of Microsoft Office products and applications experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience with planning, performance metrics, and process improvement
PREFERRED QUALIFICATIONS
- Experience in managing a team
- Experience working in a fast paced environment
- 1+Years Experience in logistics
- 1+Experience with data analysis
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Job details
SAU, Riyadh
Last Mile Delivery
Administrative Support
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