Job Purpose:
The Branch In-Charge will oversee the day-to-day operations of the branch, ensuring operational efficiency, achieving sales targets, managing staff, and providing excellent customer service. The role requires a proactive leader with strong business acumen and people management skills.
Key Responsibilities:
- Operations Management:
- Oversee all branch operations, ensuring smooth and efficient workflows.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Monitor and manage inventory, logistics, and stock levels.
- Sales & Business Development:
- Develop and execute strategies to meet sales and profitability targets.
- Build and maintain strong relationships with key clients and partners.
- Analyze market trends and identify new business opportunities.
- Team Leadership:
- Manage, train, and motivate branch staff to achieve performance goals.
- Conduct regular performance reviews and provide feedback for improvement.
- Foster a positive work environment and encourage teamwork.
- Customer Service:
- Ensure high standards of customer satisfaction and handle escalated complaints.
- Implement customer feedback to improve branch services.
- Reporting & Analysis:
- Prepare periodic sales, operational, and financial reports.
- Monitor KPIs and suggest process improvements for efficiency.
- Ensure accurate record-keeping and reporting to senior management.
Qualifications & Skills:
- Bachelor’s degree in Business Administration, Management, or related field.
- 5+ years of experience in branch or operations management (Radiator or Auto parts).
- Strong leadership, communication, and decision-making skills.
- Ability to manage budgets and interpret financial reports.
- Knowledge of sales strategies, customer service principles, and operational management.
- Proficiency in MS Office and ERP systems.
Job Type: Full-time
Pay: ﷼4,000.00 - ﷼5,000.00 per month
Experience:
- Branch Supervisor or Incharge: 3 years (Required)
Location:
- Dammam (Preferred)
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