About Jumeirah:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About the Job:
An opportunity has arisen for an Associate Director of Rooms to join our team of Room Division at Jumeirah The Red Sea. The main duties and responsibilities of this role:
- Oversee all aspects of room operations, including front office, housekeeping, reservations, and guest services, to ensure seamless and efficient daily operations.
- Maintain a relentless focus on guest satisfaction by implementing and monitoring service standards, handling guest feedback and complaints effectively, and ensuring that guest needs and preferences are met promptly.
- Provide leadership, guidance, and support to room division staff, including recruitment, training, performance management, and fostering a positive and collaborative work environment.
- Develop and manage the departmental budget, including revenue forecasting, expense control, and cost-effective resource allocation, to achieve financial targets and maximize profitability.
- Ensure compliance with brand standards, quality assurance guidelines, and regulatory requirements to maintain the highest level of service quality, cleanliness, and safety in guest rooms and public areas.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Saudi National with a Family Book as per government requirements
- Eight to ten years of experience in a similar role, with a strong record of performance and results.
- Advanced proficiency in Microsoft Office programs, including Excel, PowerPoint, and Word.
- Demonstrated leadership and team management skills across multicultural and cross-functional teams.
- Creative problem-solving abilities paired with a detail-oriented and structured project management approach.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.
