Application Support
Quantity: 2
Salary: Flexable
Requirements
SAUDI ONLY
1-8 years of experience
- Applications Production environment management with knowledge on Windows OS and Linux OS Servers management.
- Follow policies and procedures on Change Management and IT Governance standards.
- Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence.
- Development knowledge: experienced on development outcomes including compiled files and configurations files of web applications and web servers management.
- Troubleshooting live applications in Collaboration with Infrastructure teams (Systems, Networks, and IT Security) and provide RCA report.
- Level 3 Support: Provide advanced technical support and troubleshooting for complex application issues.
- Incident Management: Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages.
- Problem Management: Analyze recurring incidents, identify root causes, and implement preventative measures.
- Application Monitoring: Monitor application performance, identify potential issues proactively, and take corrective actions.
- User Support: Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed.
- Application Upgrades & Deployments: Participate in the planning, testing, and deployment of application upgrades and patches.
- Documentation: Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles.
- Vendor Management: Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues.
- Project Involvement: Contribute to IT projects related to application implementation, integration, and enhancement.
- Continuous Improvement: Stay current with the latest technologies and best practices in application support.
- DevSecOps: regular activities on development lifecycle and manage pipelines, configurations, and maintenance.
Benefits
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