Railways for the world of tomorrow.
For this project we are seeking a Station Operation Consultant
Deutsche Bahn’s expertise is in high demand all around the world. As a leading engineering and consulting company in the rail sector, DB Engineering & Consulting offers that knowledge – starting with an idea and continuing all the way to operations. We advise our customers in Germany and around the globe, develop technically sophisticated and customized infrastructure, mobility and transport solutions. With sustainable concepts, we ensure the future success of economic regions, make important contributions to the protection of the environment and help shape the world of the future.
Since 1966, DB Engineering & Consulting has implemented thousands of projects of any size and complexity in over 100 countries. About 5,000 employees from 84 nations are currently realizing the projects of our customers with professional knowledge and intercultural experience.
Responsibilities:
- Overview the contractors’ management of the passenger stations incl. Platform management (e.g., crowd management), station staffing
- Development and execution of knowledge transfer for all station operation related disciplines
- Management of all aspects of station facilities including but not limited to customer service, cleanliness, security, and passenger amenities
- Ensure a seamless and pleasant experience for passengers at all stations and at all times
- Oversee the daily operations of stations, ensuring high levels of customer satisfaction
- Supervise station staff, including customer service representatives, security personnel, and cleaning crews
- Implement customer service standards and training programs for station employees
- Monitor station cleanliness, maintenance, and safety protocols
- Coordinate with vendors for station amenities, services, and retail spaces
- Address customer complaints, feedback, and inquiries to enhance passenger experience
- Collaborate with marketing teams for station branding and promotional activities
- Ensure stations comply with accessibility standards and regulations
- Report reactions and measures taken by contractors in abnormal operation situations
Qualifications:
Project management skills- Railway Operation background (passenger highspeed or long distance intercity)
- Min. academic degree: B.Sc. Engineering
- Min. 10 years in the rail Industry
- Min. 5 years in leadership position
- Min. 10 years in a similar position
- International experience, preference GCC
- English (fluent), Arabic (preferred), German (preferred)