Job Description:
Role
Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, networks, AD, SAP basis, public clouds, private clouds, datacenter technologies, containers, middleware, DBs, Modern Device Management, Intelligent Collaboration, IT (HW&SW) Asset Management Services, Field Services and Technical Service Desk.
Essential Job Functions:
§ Assist in the management and operation of infrastructure services, providing support to the team.
§ Contribute to the implementation of infrastructure strategies and projects.
§ Help maintain the performance and availability of infrastructure systems while troubleshooting issues.
§ Collaborate with other teams to understand their infrastructure requirements and support design and/or implementation.
§ Participate in the implementation of best practices and process improvements within the infrastructure services.
§ Assist in the development of infrastructure documentation, including policies, procedures, and reports.
§ Contribute to the optimization of resource allocation for infrastructure tasks and projects.
§ Effective communication to provide support and collaborate with team members.
Basic Qualifications:
§ Bachelor's degree in a relevant field or equivalent combination of education and experience
§ Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role
§ Proven experience in infrastructure technology management
§ Proficiencies in technical knowledge and teamwork
§ A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
§ An advanced degree in a relevant field is a plus
§ Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Certified Cloud Practitioner, are a plus.
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