About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.About The Role:
The Resident Specialist is responsible for delivering seamless and personalized service to residence owners at Four Seasons Red Sea. As a key liaison between owners and the property, the Resident Specialist ensures all owners and their guests experience the highest standards of hospitality, discretion, and attention to detail. The role includes managing day-to-day requests, coordinating personalized services, and maintaining strong relationships with owners to foster a sense of home, comfort, and exclusivity.
Knowledge and Skills
- 2 to 3 years of experience in luxury hospitality or residential settings, ideally in Guest Relations, Concierge, or Butler Services
- Prior experience working with ultra-high-net-worth individuals (UHNWIs) highly preferred
- Fluent English communication skills (Arabic is a plus)
- Excellent interpersonal and organizational skills
- Ability to maintain the highest level of discretion, professionalism, and confidentiality
- Detail-oriented with strong problem-solving abilities
- Proficiency in property management systems and Microsoft Office
- Willing and able to work evenings, weekends, and holidays as needed
Key Responsibilities
- Serve as the main point of contact for Residence owners and their guests
- Provide a warm, personalized welcome and departure experience
- Coordinate pre-arrival arrangements such as transport, special requests, and amenities
- Maintain detailed knowledge of owner preferences to anticipate and exceed expectations
- Collaborate with Concierge, Housekeeping, Engineering, and other departments for flawless service delivery
- Manage aspects of residence upkeep, service schedules, and readiness
- Assist the Residence Manager with administrative support and communication
- Uphold strict standards of privacy, security, and professionalism
- Help foster a sense of community while protecting the exclusivity of the residences
- Remain informed about The Red Sea destination, offering curated recommendations and experiences
What to Expect:
- Competitive Net Salary in a Tax-Free Environment
- Provided housing and transportation
- 30 days’ vacation plus 10 Public Holidays per year
- Annual paid home leave tickets
- Complimentary employee meals
- Medical Insurance & Life Insurance
- Employee Assistance Program (EAP)
- Worldwide Complimentary Room Nights with Four Seasons properties
- Laundry/dry cleaning provided for work attire
- Outstanding Growth & Development opportunities