About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.About The Role:
The Housekeeping Assistant Manager plays a key leadership role in ensuring the highest level of cleanliness, comfort, and service excellence throughout all guest rooms and public areas. This role supports the overall operation by supervising housekeeping colleagues, maintaining quality and brand standards, and ensuring smooth daily operations in alignment with Four Seasons core values and luxury service philosophy.
Main Duties & Responsibilities
Operational Oversight
Supervise day-to-day housekeeping operations including guest rooms, public areas, pantries, and back-of-house spaces.
Ensure all assigned areas meet Four Seasons cleanliness and maintenance standards.
Conduct regular room inspections and follow-up on quality issues promptly.
Team Leadership
Supervise, train, and motivate Room Attendants, House Attendants, and other housekeeping staff.
Provide on-the-job training and performance feedback to ensure continuous improvement.
Lead team briefings, ensure task assignments are clear, and encourage teamwork and positive morale.
Guest Experience
Respond to guest requests and concerns promptly and professionally.
Follow up on special preferences, room touches, and amenities to enhance guest satisfaction.
Coordinate with Front Office to ensure readiness of VIP and return guest rooms.
Inventory and Resources:
Monitor inventory of linen, guest supplies, cleaning products, and equipment.
Assist with ordering, stock control, and cost management in alignment with budget.
Ensure efficient linen and uniform circulation and liaise with laundry operations.
Health, Safety & Cleanliness:
Ensure compliance with hygiene and sanitation standards, including COVID-19 protocols.
Monitor equipment use and cleanliness, and report maintenance issues.
Promote safe working practices and respond to incidents or emergencies appropriately.
Collaboration & Communication:
Maintain effective communication with other departments including Front Office, Engineering, Laundry, and Security.
Attend department meetings and contribute to operational planning and improvements.
Provide daily reports to management and participate in audits or inspections.
Administrative Support:
Assist with scheduling, payroll inputs, attendance, and productivity tracking.
Handle guest lost and found inquiries.
Assist in recruitment, onboarding, and performance evaluations of team members.
Standard Duties:
Provide a warm, friendly, and professional service that reflects the Four Seasons culture.
Follow all policies outlined in the Employee Handbook and adhere to grooming standards.
Display flexibility and willingness to support other tasks or departments as needed.
Maintain punctuality, professionalism, and adherence to all hotel and local regulations.
Attend trainings and support staff development initiatives.
Support the hotel’s sustainability and energy-saving initiatives.
Comply with health and safety policies and ensure team awareness and compliance.
Knowledge & Skills Required:
Minimum 2 years of supervisory experience in luxury hotel housekeeping.
Strong leadership, training, and interpersonal communication skills.
Ability to multitask, prioritize, and respond to operational needs in a dynamic environment.
Proficiency in English required; Arabic is an asset.
Familiarity with housekeeping software and reporting tools (e.g., HotSOS, Opera).
Strong attention to detail and guest service orientation.
Understanding of chemical safety and equipment maintenance.
What to Expect at Four Seasons Resort Red Sea
Competitive basic salary.
Competitive Live-out Allowance
Travel Allowance
30 Days Paid Vacation Annually
10 Paid Public Holidays
Annual Paid Home Leave Flights
Complimentary Meals in Employee Restaurant
Comprehensive Medical & Life Insurance
Employee Assistance Program
Global Complimentary Room Nights with Four Seasons
Laundry Service for Uniforms
Ongoing Training and Career Development Opportunities