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Job Description
We are seeking an exceptional Head Concierge to join our luxury hotel in the heart of Riyadh, Saudi Arabia. As the leader of our concierge team, you will play a crucial role in curating unforgettable experiences for our discerning guests, showcasing the best that Riyadh and Saudi Arabia have to offer.
- Lead and inspire the concierge team to deliver personalized, anticipatory guest services that exceed expectations
- Cultivate and maintain strong relationships with local partners, vendors, and attractions to ensure exclusive experiences for our guests
- Oversee all guest transportation services, including airport transfers, limousine bookings, and car rentals
- Provide expert recommendations on local attractions, dining options, and cultural experiences, tailored to each guest's preferences
- Coordinate special requests such as dining reservations, event tickets, and personal shopping assistance
- Ensure VIP guests and repeat visitors receive customized attention and experiences
- Conduct daily briefings and training sessions to keep the team informed about hotel events, VIP arrivals, and local happenings
- Collaborate closely with other departments, including Front Desk, Guest Relations, and Club Lounge, to ensure a seamless guest journey
- Handle guest feedback and resolve any issues related to concierge services promptly and professionally
- Maintain up-to-date resources, including the Concierge Desk manual, transportation rate sheets, and local directories
- Monitor inventory of concierge supplies and prepare regular reports on guest requests and service usage
Qualifications
- Diploma or degree in Hospitality Management or a related field
- Minimum of 3-4 years of experience in a luxury hotel concierge role, with at least 1-2 years in a leadership position
- Membership in Les Clefs d'Or is highly desirable
- Fluency in English and Arabic, both verbal and written
- Excellent knowledge of Riyadh, Saudi Arabian culture, and key attractions in the region
- Experience in luxury hospitality in the Middle East is preferred
- Demonstrated ability to lead and motivate a team in a fast-paced, multicultural environment
- Exceptional interpersonal and communication skills, with a natural flair for building relationships
- Strong attention to detail and ability to manage multiple priorities efficiently
- Proficiency in concierge software and hotel management systems
- Flexibility to work various shifts, including weekends and holidays
- Courteous, helpful demeanor with a passion for delivering exceptional guest experiences
- Ability to remain calm under pressure and make quick, sound decisions
- Cultural sensitivity and understanding of Saudi Arabian customs and etiquette
Additional Information
Your Team and Working Environment:
Join our dedicated and service-driven Front Office team as Head Concierge, where excellence in guest service, attention to detail, and genuine hospitality define every interaction. In this leadership role, you will guide a team of professional concierges to deliver personalized, anticipatory service that creates unforgettable experiences for our guests.
We foster a collaborative and respectful work culture built on trust, local expertise, and a shared commitment to exceeding guest expectations. As part of the heart of guest experience, your knowledge and leadership will be key in elevating our service standards.
Our Commitment to Diversity & Inclusion:
We are proud to be an inclusive workplace that values and develops diverse talent. We believe that diversity enriches guest engagement, drives innovation in service, and enhances the authenticity of the experiences we offer.
At the core of our concierge services, we welcome individuals from all backgrounds and empower them to thrive, connect, and lead with purpose.