At InterContinental Hotels & Resorts®, we are committed to delivering exceptional experiences that reflect our brand values. As part of this family, you are expected to embody these values by being:
• charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
As Groups & Events Sales Executive, you will be responsible for:
DUTIES AND RESPONSIBILITIES
ESSENTIAL
• Respond to group and event inquiries promptly, preparing tailored proposals and checking availability in line with hotel offerings and brand standards.
• Prepare accurate contracts, Banquet Event Orders (BEOs), invoices, and supporting documentation, ensuring all details align with client expectations and hotel procedures.
• Serve as the primary point of contact for assigned group bookings and events, managing communication, updates, and planning with a high level of professionalism.
• Liaise closely with key departments such as F&B, Banqueting, Rooms Division and AV to ensure flawless event execution.
• Maintain detailed and up-to-date records in the CRM system, tracking leads, client profiles, confirmations, and follow-ups.
• Assist in compiling regular sales and events reports, monitoring timelines and deliverables to ensure all tasks are completed efficiently.
• Provide administrative support to the Events and Sales team, actively contributing to team goals, attending briefings and training sessions, and pursuing continuous development.
QUALIFICATIONS AND REQUIREMENTS
• Minimum 1–2 years of experience in a similar role within luxury hospitality or events.
• Strong interpersonal and communication skills, with a customer-centric approach.
• Proficient in Microsoft Office and CRM/event management systems (e.g., Opera Sales & Catering, Delphi).
• Exceptional attention to detail, time management, and multitasking abilities
OTHER REQUIREMENTS
• Comply with hotel rules and regulations and provisions contained in the employment handbook
• Comply with company’s grooming standards to portray a professional image of self and the hotel
• Comply with time and attendance policies set by the resort
• Actively participate in training and development programs and maximize opportunities for self-development
• Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire life safety.
HOW DO I DELIVER THIS?
We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.