As we continue to grow at Lendo, we’re looking for a results-driven Collections Manager to lead our recovery operations and drive performance across the collections lifecycle. In this key role, you’ll oversee a team of collectors, manage early to late-stage delinquency portfolios, and implement data-driven strategies to reduce defaults and improve recovery rates. You’ll work cross-functionally with Credit, Legal, and Customer Success to enhance processes, while delivering actionable insights and ensuring compliance at every stage.
Requirements
Key Responsibilities:
Lead and manage the collections team, ensuring KPIs and recovery targets are met.
Oversee daily recovery operations across early, mid, and late-stage delinquency buckets.
Develop and implement strategies to reduce default rates and recovery time.
Resolve escalated overdue cases while maintaining customer relationships.
Deliver comprehensive monthly and ad hoc aging analysis reports with insights and recommendations for senior leadership.
Identify high-risk customer segments and propose mitigation plans based on data.
Collaborate cross-functionally with Credit, Legal, and Customer Success teams to enhance collections processes.
Ensure all collections activities adhere to regulatory and compliance standards.
Continuously monitor team performance and coach team members to improve efficiency and outcomes.
Qualifications:
Bachelor’s degree in Finance, Business, or a related field; MBA is a plus.
5+ years of experience in credit collections, with at least 2 years in a leadership role.
Strong understanding of credit risk, collections cycles, and recovery strategies.
Proven experience with portfolio analysis, reporting, and stakeholder presentation.
Excellent communication, negotiation, and team management skills.
Familiarity with FinTech or lending platforms is preferred.
Fluency in Arabic and English is required.