In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.
Job Description:
Parsons is looking for an amazingly talented Work Controls Center Coordinator to join our Facility Management team on the Qiddiya program.
What You'll Be Doing:
- Receive, record, and resolve Service Request through various communication channels.
- Utilize the CAFM System to maintain a high degree of customer service for all support queries and adhering to all service management principles.
- Follow up and coordination to service partners and escalation to service line for all complaint and as needed.
- Develop and maintain positive customer relations whilst keeping the highest level of integrity so as not to compromise both the customer and the company’s security.
- Ensure the Agent’s knowledge and job description are up to date.
- Handle escalations and complaints. Perform other duties as assigned by the line manager/supervisor.
What Desired Skills You'll Bring:
BSc degree in Business Administration, Psychology or Hospitality .
At least 8 years of relevant working experience and proven track record in leading teams .
Experience in facilities management .
Problem solving, decision-making, planning, communication, and time management.
Excellent written and verbal language skills in English.
Working with a range of stakeholders.
Good interpersonal and communication skills.
Microsoft office (Outlook, MS Word, Excel and Power Point).
Working knowledge of a standard CAFM system .
We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/ .
