WELCOME TO BASF
We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance, but also your personality matter to us. At BASF, careers develop from opportunities.
BASF’s regional division EMEA Europe, Middle East, Emerging Europe and Africa. BASF operates in more than 50 countries in the region. For BASF the EMEA region is our most important market.
WHAT YOU CAN EXPECT
The role of the Technology Manager involves several responsibilities and tasks:
Technical Expertise
- Provide technical consulting to customers including troubleshooting, in alignment with Account Managers mainly in the Middle East but also globally when needed.
- Conduct customer exchanges in the form of visits, telecons as well as workshops on dedicated technology and innovation topics tailor made for respective customer requirements and operations
- Propose catalyst testing and selection procedures for successful tender participation and all ongoing customer collaboration and questions. Lead catalyst design and selection process for optimal performance.
- Lead and train Account Managers and tech service team on hydrogenation catalyst technologies
- Tech Service for special projects by customers, incl. start-up support
Project Management
- Provide the technical proposal / quotation basis of design, performances, warranties, liabilities to the customer in consultation with Global Marketing Managers and in alignment with Account Manager
- In case of performance warranty offering: Develop warranty concept/offer including price proposal in alignment with Global Marketing Manager.
- Manage product quality issues within the non-conformance management system
Vendor Management
- Translate customer feedback into continuous improvement projects to ensure that customer product requirements are matched reliably by our production. Collaborate with Product Management and others to implement required improvement ideas.
- Drive the opportunity management process internally (lead generation and qualification, solution development)
- Collect and document technology, customer and competitive intelligence
- Translate customer needs into actionable leads for internal workstreams and deliver/communicate them to marketing and R&D colleagues for new product development
Innovation
- Drive new product launches into market in alignment with R&D, Marketing, Product Management, and Sales
- Develop market and customer driven ideas for projects for incremental innovations
- Plan and coordinate innovation projects in collaboration with internal and external parties, such as universities, internal R&D groups, research institutes and customers
- Regularly present innovation and technology topics at conferences, seminars, webinars, and customer workshops as well as in technical publications.
WHAT YOU OFFER
- Bachelor/Master/PhD in Chemical Engineering or Chemistry or Comparable
- Min. 5 years of technical experience in the field of petrochemicals or catalysts
- In-depth understanding and experience in industrial operations
- In-depth understanding and experience in customer facing role with technical focus
- Strong IT skills, preferably in modelling/simulations
- General collaboration and skills to be able to work across organizational boundaries
- Excellent communication skills, strong English skills and preferably another relevant language
- Willingness to travel to on-site customer meetings mainly in Middle East
- Customer focus and entrepreneurial drive
Diversity is our greatest strength!
Become a part of our winning formula for success and develop the future with us - in a global team that embraces inclusion and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.
